PeopleCert is seeking to recover almost £3 million in bonuses paid to former City & Guilds chief executive Kirstie Donnelly and finance chief Abid Ismail after an internal investigation concluded the payments were “unauthorised”.
The Greek-owned awarding organisation announced today that it will pursue the pair over a total of £2.9 million in bonus payments allegedly approved without the knowledge or authorisation of PeopleCert, the City & Guilds board or the charity that previously owned the business.
The move follows the dismissal of Donnelly and Ismail without financial settlement in April for alleged gross misconduct, after they received bonuses of £1.7 million and £1.2 million respectively shortly after PeopleCert’s acquisition of City & Guilds Limited (CGL) in October last year.
But the pair hit back, denying the allegations and claiming they have evidence that both the buyer PeopleCert, seller City & Guilds and their advisers were “fully involved” in the structuring and approval of bonuses.
According to PeopleCert, Donnelly and Ismail “directly authorised and paid bonuses” to themselves and other CGL staff, worth £5 million in total, “without authorisation” from the CGL board, PeopleCert or City & Guilds London Institute.
Pay rises were also allegedly made without formal authorisation.
A PeopleCert spokesperson said: “These payments were not brought to the attention of PeopleCert until December 2025, a month after they had been paid, and there was no provision, board resolution, or other binding instrument that authorised these payments.
“It also found that salary increases for the [executive leadership team] and other colleagues were also made without formal authorisation from the CGL board or PeopleCert.
“These actions were in direct breach of their duties and responsibilities as office holders and caused significant harm to the organisation’s reputation.
“In the case of Kirstie Donnelly and Abid Ismail, we intend to take all action available to ensure the recovery of these amounts (£1.7 million and £1.2 million respectively) and will make appropriate referrals to the relevant authorities.”
PeopleCert said other executives who received bonuses will also be asked to repay them in full. However, payments made to around 60 other staff members will be “ratified” by PeopleCert and “no attempt will be made recover the amounts, given the investigation’s conclusion that recipients were neither fully aware nor instrumental in the scheme”.
The findings came from an investigation carried out by a committee of non-executive directors, led by Michael Milanovic, chair of PeopleCert subsidiary LanguageCert, with support from legal advisers Balfour+Manson.
PeopleCert said a subsequent appeal process, led by CGL non-executive director Richard McCarthy CBE, did not uphold appeals against the dismissal decisions.
The findings have been shared with the Charity Commission, which launched a statutory inquiry into City & Guilds in January following the sale of the historic charity’s commercial business.
PeopleCert’s own investigation has also expanded to look at “allegations of manipulation of information” about the level of investment required to upgrade City & Guilds’ IT systems provided to bidders during the sale process.
In a joint statement through their legal representatives, Donnelly and Ismail, who announced legal action against CGL in April, told FE Week the pair “categorically reject” CGL’s allegations.
They called PeopleCert’s disciplinary process “fundamentally flawed and lacked the necessary independence”, insisting they will be “exonerated”.
They said that in “due course” the pair will present evidence to the courts that “overwhelmingly demonstrates” all bonus payments were “approved, documented and implemented” as part of the transaction process.
The spokesperson added: “It further shows that both the seller and the buyer, along with their advisers, were fully involved in the structuring and approval of the bonuses paid.
“This evidence has also been provided to the other appropriate agencies, including the Charity Commission.
“Our clients acted reasonably and honestly at all times. We therefore remain confident that they will be exonerated and that their dismissals will ultimately be found to have been unfair.”
In an internal email this morning, seen by FE Week, PeopleCert boss Byron Nicolaides told City & Guilds staff the bonus issue has created “a challenging environment” for the business that he was now pleased to “draw a line under”.
He said: “Whilst some will continue to voice their opposition to the private ownership of City & Guilds, we must remember some important context.
“Our acquisition followed a fully intermediated, competitive process involving multiple international bidders, with PeopleCert selected as the preferred party as we offered the highest price and had significant experience of operating regulated products and services.
“We also had the global scale, expertise, technology capability and investment commitment needed to develop the organisation for the long term.”
He claimed that under its charity owner, City & Guilds had been loss-making for the previous eight years, was losing market share, had been issued regulatory fines for “failings of governance and technology control”, and did not have the ability to fund the “scale of transformation required”.