Troubled colleges handed financial health notices and minimum standards breaches

Three financial health notices and two breaches of minimum standard college reports have been published by the Department for Education.

It was double-trouble for Easton and Otley College, rated ‘inadequate’ by Ofsted’, which received one of each and has been told to stop recruitment of learners in some areas.

The other financial health notice was given to Havering College of Further and Higher Education, while the minimum standards notices to improve were for Morley College and Prospects College of Advanced Technology.

The proportion of leavers below the minimum standard threshold for Easton and Otley’s adult education is 49.2 per cent,

The ESFA now requires the college to “suspend the recruitment of learners on the learning aims listed in red text in Schedule B, with the exception of Access to HE; and Functional Skills and GCSE maths and English”, and “withdraw from all 19+ education and training subcontracting arrangements that have reported provision below the ESFA minimum standard”.

The funding agency also requires the college to “not enter into any new subcontracting arrangements until such time that you have demonstrated, to the ESFA’s satisfaction, that the quality of subcontracted provision has improved and you have improved the monitoring of delivery by sub-contractors”.

The college must also work with the ESFA and the FE commissioner to make the “required changes and improvements, as they deem appropriate” regarding its finances.

“The college must prepare and share with the ESFA the revised financial recovery plan within four weeks of the receipt of this letter.”

Havering College’s notice brings it into scope of FE commissioner intervention, meanwhile.

It must prepare a financial recovery plan “that will give the ESFA sufficient confidence that the actions planned will bring about sufficient and sustained improvements”, on the basis of being a standalone entity.

The recovery plan should aim to secure the college’s financial position by demonstrating a financial health grade of at least ‘satisfactory’ for two successive years.

It was announced last month that Havering College and the neighbouring Havering Sixth Form College are in talks about merging with New City College – a move which would create one of the largest college groups in the country.

PROCAT, which found a merger partner this week after it was told it would struggle to survive as a standalone institution by the FE commissioner, has shockingly bad achievement rates.

The ESFA said the proportion of leavers below the minimum standard threshold for its adult education is 83.6 per cent.

The funding agency now requires it to “suspend/withdraw from all 19+ education and training subcontracting arrangements that have reported provision below the ESFA minimum standard”.

“We also recommend that you inform learners funded through advanced learner loans and bursary that you have failed the ESFA’s minimum standard for 19+ education and training,” it added.

PROCAT, which already has a financial notice to improve, must also “produce an improvement plan that demonstrates immediate action will be taken to bring about significant and sustained improvement to the 19+ education and training provision that failed minimum standards”.

Morley College is required to also produce an improvement plan, after the ESFA found the proportion of leavers below the minimum standard threshold to be 47 per cent.

Its action plan should be “sufficient to improve provision to meet minimum standards in 19+ education and training provision that failed in 2016/2017 when the QAR data for 2017/2018 is published”.

Metro mayors demand control over unspent levy

The metro mayors overseeing skills budget devolution have joined forces to demand control of apprenticeship levy cash that employers fail to spend.

The devolved adult education budget will come into effect from 2019/20.

In a joint statement, they insisted that with Brexit approaching it is more important than ever to ensure local workers have the right skills.

“We recognise the government’s efforts to reform the skills system and applaud its ambition to see three million apprenticeships by 2020,” they wrote. “However, the reality is that the number of apprenticeship starts has dropped sharply.

We call on the government to give us the flexibility we need to address these issues, specifically by granting city regions control of the apprenticeship levy funding which levy-payers do not spend

“With that in mind, we call on the government to give us the flexibility we need to address these issues, specifically by granting city regions control of the apprenticeship levy funding which levy-payers do not spend, and by further devolving control of 16-to-19 skills policy.

“We also call on the government to provide additional funding for us to ensure that there are enough quality providers in our city regions, and to drive the quality of apprenticeships.”

Large employers have been forced to pay the levy since it was launched last year.

The money goes into a pot which they have two years to claim back to spend on apprenticeship training, but concern is growing that many will not be able to spend this in time.

London’s mayor wants even more powers over apprenticeships funding and devolution powers.

“In London, I want to go even further, and for London’s whole contribution to the apprenticeship levy to be ringfenced and devolved to spend on meeting the capital’s complex skills needs,” said Sadiq Khan.

It emerged last week that employers have used just 10 per cent of their levy funds in 12 months after it was introduced.

In London, I want to go even further, and for London’s whole contribution to the apprenticeship levy to be ringfenced and devolved to spend on meeting the capital’s complex skills needs

The education minister Lord Agnew admitted to Parliament that between May last year and the end of this April, levy-paying employers “drew down £207 million from their apprenticeship service accounts for new starts”.

This amounts to just a tenth of the ring-fenced budget set by the government “regardless of how much levy receipts are each year”.

The government had hoped the levy would force more employers to invest in training, and help it hit its manifesto target of three million apprenticeship starts by 2020.

But starts have actually fallen since its launch: it emerged today that apprenticeship starts for March are down 52 per cent compared with the same period in 2017.

The directly-elected regional mayors met in Liverpool to back the joint statement and discuss their devolution plans.

It is understood that taking part were Andy Street representing the West Midlands, Tim Bowles for the west of England, Andy Burnham for Greater Manchester, Sadiq Khan of London, Ben Houchen for Tees Valley, and Steve Rotheram for Liverpool.

James Palmer of Peterborough and Cambridgeshire, and Dan Jarvis for Sheffield were unable to attend but signed the statement.

Mr Burnham wants more powers over apprenticeships and the incoming T-levels.

“With the Whitehall machine creaking under the strain of Brexit, it’s time that ministers gave devolved regions the chance to get on,” he said.

“Further devolution to allow a less fragmented post-16 skills system with clear and attractive choices for young people, including apprenticeships and T-levels, would go a long way to connecting residents and businesses with the growth of Greater Manchester.”

Apprenticeships and Skills Minister Anne Milton said: “Our reforms to the apprenticeship system are about increasing the number of quality apprenticeships in this country to give people and businesses the skills they need to thrive. To do this we have put employers at the heart of designing the new apprenticeship standards and we have seen a big increase in people starting on our new, higher-quality apprenticeships.

“Levy funding is already, quite rightly, fully devolved to employers – giving  them direct control so they can invest in high quality training, to suit the needs of their business.”

 

Pic from left: Ben Houchen, Andy Street, unknown, Sadiq Khan, Steve Rotheram, unknown, Tim Bowles, and Andy Burnham

FE commissioner recruiting new national leaders of governance

The FE commissioner is on the hunt for recruits to join his army of national leaders of governance.

Serving governors or clerks from grade one or two colleges can apply for the role, which pays £300 a day for an estimated 50 days’ work a year.

They will provide mentoring and support to governors at other colleges identified as needing extra help.

“We know governors need development,” Richard Atkins told FE Week. “I’m really looking forward to working with a group of experienced governors, who might be chairs, governors, or clerks, and deploying them to colleges that would benefit from that kind of focused support.”

The closing date for applications is July 13, and he aims to have a small team assembled by October.

Known as NLGs, they will work with colleges rated grade three or four that have been identified as needing governance support following a “diagnostic assessment” or full intervention carried out by the FE commissioner and his team.

Areas they could work on include diagnosing and reviewing governance improvement needs, and helping the board to develop an improvement plan, along with other support, advice, coaching and mentoring.

NLGs must be serving chairs, governors or clerks from a college rated ‘good’ or ‘outstanding’ both for overall effectiveness and for leadership and management at its most recent Ofsted inspection. The college can’t be subject to current commissioner intervention.

Those interested in applying must be able to show experience in three main areas: supporting college improvement, building capacity within the college board of governors, and coaching and mentoring.

A previous NLG programme was run until March this year by the Association of Colleges, on behalf of the Education and Training Foundation, after which the skills minister Anne Milton brought it back into the Department for Education under Mr Atkins.

This happened “because we want to link the smaller number of NLGs to colleges that require or are asking us for specific help”, he said.

“We definitely want to target it more.”

The programme is one of a number of measures the FE commissioner and his team now use to support colleges before they fail.

It extends the “peer-to-peer approach” taken by the National Leaders of FE programme. These are serving principals or chief executives of ‘good’ or ‘outstanding’, who also work with struggling colleges to support them to improve.

Alongside these two programmes, weaker colleges can apply for cash from the strategic college improvement fund to pay for a tailored package of support.

“My overall aim here is to try and avoid the catastrophe we’re seeing at the moment at one or two colleges,” he said.

“If we’d caught some of these colleges earlier, put in an NLFE or an NLG, and they got a SCIF and we supported them, while they might have been in a bit of trouble they might not have ended up in such a bad way,” Mr Atkins said.

The NLG programme is part of wider plans by the DfE to strengthen college governance, more details of which are set to be announced later this year.

Applications should be sent to FE.leaders@education.gov.uk by July 13.

Five things any good devolved skills plan should contain

Sadiq Khan’s first skills strategy has lots to welcome, writes Stephen Evans, but to make a step change we need a clearer devolution deal and ambitious mayors.

The mayor of London’s been busy; criticised after FE Week reported his plan to fund 50 posts by top-slicing the soon-to-be-devolved adult education budget, he’s now set out what he wants to do with those powers.

Sadiq Khan might be first out of the blocks, but the other metro mayors are busy planning for their new powers. So is devolution much ado about nothing, an unnecessary complication, or a chance for change?
Here’s five things the Learning and Work Institute will be looking out for:

Big ambition. The AEB is relatively small compared to the cost of apprenticeships, let alone transport, housing etc. The real win is to better integrate adult learning with economic and community development. Rochdale council, for example, used our ‘Citizens’ curriculum’ programme to engage residents and save money for health, education and other public services. London’s strategy says the right things at the start, but is a bit light for example on integration with employment services and benefits. Hopefully other devolution areas will raise the bar.

Better outcomes for people and places. The ultimate purpose of devolution must be for people to get better services – otherwise what’s the point? We’ll only be able to judge this over time, and if the data is published by the government and devolved areas. The London strategy argues for a gradual shift to focus on outcomes. That’s something we’ve long called for. It should mean wider impacts on health, wellbeing and citizenship, as well as jobs and incomes. We’ve worked with some pioneering providers across England showing how to do this.

Doing something different. One person’s postcode lottery is another’s tailoring to local circumstances. London’s commitment to free learning for those earning up to £19,890 per year (compared with £15,700 in the rest of England) partly reflects the higher cost of living in the capital. Other areas might want to prioritise support for groups that miss out in their localities, or on growth sectors (e.g. media in Greater Manchester).

Raising demand for learning. The devolution debate too often boils down to who holds the purse strings rather than how to make the system work. Mayors are frustrated by the lack of devolution even for underspent apprenticeship levy funding. But if combined authorities worked with employers to raise demand for apprenticeships then increased funding would follow. The same applies to literacy and numeracy where there’s a statutory entitlement for free learning for the nine million who need it. Which mayor will be the first to launch a coordinated drive to boost adult literacy and numeracy?

What’s next?
Even with the AEB, the mayor of London’s skills powers are limited in comparison with cities like New York. Last year we worked with the Local Government Association to develop a more radical vision for devolved learning, skills and employment services. This would be underpinned by outcome agreements showing promised improvements for citizens – moving from a bureaucratic debate to one that shows the difference we can make to citizens’ lives.

Ultimately the AEB is relatively small, but it can be a catalyst for change. Of course services, whether national or local, could achieve a lot more if they were properly invested in. And some things like, I would argue, apprenticeships do need a national framework. It’s also unjustifiable to spend more money on administration; hopefully the ESFA will reach a deal with devolved areas to avoid this. We definitely need more investment and a proper learning and skills strategy. But I’d be amazed if an objective analysis suggested the status quo as the right balance of national versus local. We need to support devolved areas to make a difference, hold them to account, and work for a proper strategy that sets out who does what and why. Nothing new there, but perhaps we have the chance now to make it happen.

Stephen Evans, Chief executive, the Learning and Work Institute

Why we’re pressing ahead with T-levels

There are worries across the FE sector that T-levels are being rushed through, but Anne Milton believes there’s no time like the present

Last month we took an exciting step forward and announced the 52 colleges and post-16 providers which will be leading the way and teaching the first new T-levels. These qualifications will be on a par with A-levels, providing young people with a genuine equivalent choice between technical and academic education, and ending the long-held assumption that only A-levels and a university degree can lead to a fulfilling job.

I was thrilled by the support for T-levels shown by lots of providers, businesses and colleges – both when we published our initial consultation and when we published our response. There is a skills shortage not just in the UK, but across the world, and we need to act fast to make sure people and businesses are getting the competencies they need. To do that your continued support will be essential.

Because introducing T-levels will herald the biggest reform to technical education we have seen in 70 years, it’s one that is being created hand in hand with employers. Businesses from many different industries are working with us to develop the content for these new courses, because they know about the skills that are needed to grow their businesses and compete in a fast-changing global market.

Over 200 employers have worked with the Department for Education on T-level panels to design the T-level content, and to help prepare employers for the new industry placements. Up to 2,000 students will be taking part in work placements pilots at around 1,000 employers this year, and there are a further 23,000 placements planned from September this year.

T-levels will help end the perception that university provides the only route to success. I’ve met so many people of all ages and backgrounds who have changed their lives through technical education, and I want to make sure even more people are given the chance to do so. I am delighted that more people will have that chance at last from 2020.

Some have suggested the timeframe for rolling out T-levels is ambitious. That is absolutely right and we are pressing ahead with the first few T-levels because we know we have a significant skills shortage and we believe these courses are part of the answer. These reforms are part of our long-term shake-up of technical education. The work has been ongoing for several years and we will continue to assess our plans and work with those who will be delivering T-levels

Our priority has always been to deliver high-quality programmes. So while the first three T-levels in construction, digital, and education and childcare will be taught by the first 52 colleges and providers from 2020, the rest will be developed and rolled out in phases through to 2023 – in areas such as engineering and manufacturing, and creative and design. That means employers will have the chance to be at the centre of developing the T-levels and they will be of the quality our young people deserve to get on in their careers. This is in direct response to the feedback we received.

Now let’s all pull together, put our weight behind these new courses and get on with the job. Let’s create a technical education system that will rival the very best in the world – and open up a world of opportunities for young people.

Anne Milton is Minister for skills and apprenticeships

UCU strikes end at New City College with new pay deal

Staff at one of London’s larger college groups will earn a one-off payment and a minor annual salary increase in a new pay deal following strikes.

The offer, which has been agreed between the University and College Union and New City College, puts an end to a dispute which involved three days of walkouts last month.

Staff at Hackney College and Tower Hamlets College, both part of the group, will receive £800 as a part of the deal. This amounts to a one-off payment of £400, with £400 added on to their pay each year.

Hourly-paid staff at the group’s campus in Hackney will also be moved onto the “teachers’ pay spine”, bolstering their terms and conditions.

However, Gerry McDonald, chief executive of NCC, said it was “important to note” that this is “not a pay deal, and is not linked to any national UCU campaign or any organised union action”.

“This is a productivity agreement made as a result of internal discussions and negotiations around out-of-date teaching contracts,” he claimed. “The agreement was reached due to teachers on legacy contracts agreeing to increase their contact hours and adapt working practices in line with the needs of the organisation.”

The new pay offer comes after UCU reached an agreement with Capital City College Group – London’s largest college group – last week, also over staff pay and contracts.

This put an end to industrial action after staff were offered a “modest, non-consolidated payment” of £500 and more secure contracts.

Despite Mr McDonald’s claim that NCC’s offer has nothing to do with union action, the UCU believes members at the colleges “should be proud of their action, which led to pay increases after management told them there was no extra money available”.

The union wants the deals to now prompt the Association of Colleges to bring a “decent national pay offer for all college staff to negotiating table”.

The AoC recently made a “U-turn” on college pay and said it would accept a pay claim from the trade unions for 2018/19, having previously said it wouldn’t while strikes were happening.

“UCU members took action because they were fed up of being told once again that the cupboard was bare,” said UCU general secretary Sally Hunt.

“In both these college groups, members have secured deals on pay and contracts as a result of the action they took. 

“The Association of Colleges should take note. Staff will not put up with their pay being held down any longer and the AoC must bring a fair national deal to the negotiating table.”

New City College is made up on Hackney Community College, Tower Hamlets College, and Redbridge College. Redbridge has not been involved in the strikes.

Mr McDonald said it was “not relevant” to compare its agreement to a “percentage increase, nor to any national negotiation”.

He added that NCC awarded its staff the agreed AoC pay award for 17/18 of one per cent.

How the IfA assigns apprenticeship funding bands

There’s plenty going on at the Institute for Apprenticeships at the moment, and its boss Sir Gerry Berragan is using the first instalment of his exclusive new column for FE Week to tell you all about it over the coming months

The Institute is a “crown non-departmental public body”, putting employers at the heart of decision-making processes, to improve the quality of apprenticeship standards in England.

We do that through our work to approve new apprenticeship standards and assessment plans, and by making recommendations to the Department for Education on the appropriate level of funding high-quality delivery and value for money.

We’re just over a year old and have achieved a lot; there are now 276 standards approved for delivery across 15 occupational routes. A further 268 standards are currently in development. We’ve worked with over 2,500 businesses of all sizes to develop apprenticeship standards that are rigorous, future-proofed and meet the needs of employers and apprentices alike.

We’ve built up a network of over 100 industry leaders across 15 sectors to make up our route panels – ensuring each approved standard meets robust industry requirements.

On the funding side, there is a lot of change at present. In February, we made improvements to our funding band recommendation process to make it swifter as a result of employer feedback.

Alongside this, the DfE reviewed the existing 15 funding bands between £1,500 and £27,000, and will be replaced them with a 30-band structure within the same range from August. We will also review the funding bands of 31 standards that are already approved for delivery using our new funding approach.

With all of these changes going on, it’s really important that we communicate effectively. To that end, we held three webinars in May for trailblazer groups to explain the new funding process.

We received a lot of interest and more than 100 people joined the sessions, representing sectors including finance, healthcare, travel, emergency services, catering, energy and technology.

Initial feedback has been positive and we hope viewers gained a better insight into the new funding process, and the role of the Institute and DfE in making funding decisions. During the sessions we gave trailblazers the opportunity to ask us questions, and there are some common themes around the initial funding band and final banding.

What are the main changes?

Funding will still be a two-step process: an initial funding band will be generated alongside the approval of the proposal, and then we’ll make a final funding band recommendation alongside the approval of the assessment plan

How is the initial band assigned?
We make an initial funding band allocation when we agree an occupation proposal for development.

We do this using a calculation based on:
An estimate of the amount of training needed to complete the apprenticeship standard (based on the length of the standard and the requirement that 20 per cent of an apprentice’s time is spent on off-the-job training). The sector subject area of the training . An allowance for end-point assessment

What should I do if I think my initial band is wrong?
If you think your initial funding band allocation is wrong, you can submit funding evidence alongside your end-point assessment plan to inform our final funding band recommendation.

How are final funding bands assigned?
In making our final funding band recommendation we consider a range of factors in addition to the initial funding band. We will consider: The evidence submitted on your funding form, taking into account only those costs which are eligible for public funding according to the existing funding rules.

The cost and funding bands of any equivalent apprenticeship frameworks.The level and nature of the training or end-point assessment, and consistency across similar types of apprenticeship standards. Affordability within the wider apprenticeship programme, and other factors in the Institute’s strategic guidance.

The initial funding band allocated to the apprenticeship standard at the occupation proposal stage. The expertise of our route panels. For more information about the Institute, please visit our website.

Sir Gerry Berragan, Chief executive, the Institute of Apprenticeships

Monthly update: apprenticeship starts down 52 per cent in March

Apprenticeship starts for March are down 52 per cent compared with the same period in 2017.

There have been 23,900 starts recorded so far in March 2018, compared with 50,000 in March 2017 according to the Education and Skills Funding Agency’s monthly apprenticeship statistics update, published this morning.

Overall starts for the year to date stand at 261,200, compared with 362,400 for the same period in 2016/17 – a fall of 28 per cent. 

That means the government is now 230,300 or 17 per cent off the 3m trajectory.

Today’s figures come the day after the government went on the defensive over the apprenticeship levy.

An open letter signed by skills minister Anne Milton, Institute for Apprenticeships boss Sir Gerry Berragan and dozens of senior figures from business schools, businesses and other organisations urged the sector to “support employers in making use of the levy”.

“We believe that the apprenticeship levy gives employers a real opportunity to invest in training, bringing the well-recognised enthusiasm and new ideas of apprentices to their business,” the letter said.

Other signatories to the letter include Euan Blair, the son of former prime minister Tony Blair and co-founder of apprenticeship agency WhiteHat, and leaders from businesses including Airbus, Barclays, Siemens and Aston Martin.

Mark Dawe, boss of the Association of Employment and Learning Providers, said he understood why the skills minister had gone on the defensive – and that the AELP also “strongly supports” the levy.

“But we hope that when she addresses the AELP conference in a few days’ time, she will signal a suspension of charging SMEs for apprenticeships for 16-24 year olds at levels two and three,” he said. 

“With the government showing no intention of abandoning its 3 million target, start numbers are now so far behind the curve, action has to be take now to reverse the falls. 

“They are damaging to productivity, social mobility and the labour market response to Brexit.”

Gordon Marsden, shadow skills minister, said the figures were “further damning evidence of the deep concerns” from many across the sector.

“Government must get a grip on the starts fiasco and the concerns about the levy rapidly. Otherwise they will jeopardise the huge life chances apprenticeships offer young people and also the long term prosperity of our economy,” he said.

“The government will claim quality is rising, but we think it’s far too early to say that. Critics will say the levy isn’t working, but we’re clear it was the right move,” said Stephen Evans, chief executive of the Learning and Work Institute.

“Changes are needed to make apprenticeships work better. But this should be about reforming the current system, not ripping it up,” he said. 

According to the commentary that went alongside today’s figures, “care should be taken when comparing individual months with previous years as they are unlikely to provide a meaningful year on year trend” as the “profile of apprenticeship starts changed significantly in the run up to the introduction of the levy and beyond”.

“This is especially the case when trying to compare starts in March 2018 to starts in March 2017, as there was an unusually large increase in starts in March (and April) 2017 ahead of the introduction of the apprenticeship levy, and then an unusually large decrease in starts in May 2017 when compared to previous years,” it said.

 

 

Provider bites back at ‘factually inaccurate’ Ofsted monitoring report

An apprenticeship provider has hit out at how Ofsted conducted an early monitoring visit, and said the ensuing report is based on “factual inaccuracies” and “questionable judgements”.

Watertrain Limited, a private provider in Warrington which has delivered apprenticeships as a subcontractor for 10 years, has been making “insufficient progress” in two of the three headline fields the inspectorate is investigating at “new” apprenticeship providers.

But the company claims inspectors had made up their mind within the first morning and then looked for issues to support that position.

Watertrain’s owner, Neil Davies, told FE Week that he had appealed the grade and wording of the first draft. There have since been two more versions, and “factual inaccuracies” have been introduced each time.

He is now filing a formal complaint. While Ofsted did not deny his claims, a spokesperson said the inspectorate had “not received a complaint”.

She insisted that all inspection reports go through “robust quality-assurance checks before they are published”. These are “carried out by inspectors who were not involved with the inspection itself”.

The ramifications of a bad report can be severe. If inspectors turn in an ‘insufficient progress’ verdict, a provider could be taken off the ESFA’s register of apprenticeship training providers.

Watertrain teaches nearly 200 learners for a large water company funded through the apprenticeship levy. More than three quarters are on water process technician standards and the rest are enrolled on apprenticeship frameworks for the water industry.

Mr Davies said Ofsted’s lead inspector had “no understanding” of the new standard, and the team “arrived to undertake the inspection with predetermined views as to the appropriate use of apprenticeships and an employer’s use of the levy”.

As a result, they “failed to recognise the key importance of the new standard in the highly regulated water sector that is employer led as part of the government’s strategy and agenda”.

He is particularly aggrieved at Ofsted’s “refusal” to revisit its judgment despite “having evidenced that they were based on numerous factual inaccuracies”.

The final report states that “for too many employees, the employer is using the apprenticeship programme to enable employees to gain qualifications in existing skills and knowledge”, for example. Mr Davies said there are no such qualifications in the standard.

He was “appalled” to be told that Watertrain’s historical pedigree was “irrelevant” to the visit. This includes average sector completion rates of over 82 per cent in each of the last ten years.

In one employer visited, 86 per cent of learners rated their training as “good or excellent” in feedback forms that were available but ignored by Ofsted, according to the owner.

He believes that Ofsted has no “scoring criteria” behind its three themes, “so it is entirely down to the lead inspectors’ own interpretation”.

There was also “no effort to understand our delivery model” with judgments made “after a very short observation on the first morning from a two day scheduled delivery session”.

Mr Davies is complaining further as the report could cause “huge damage to reputation and potentially to the very business itself”.

Watertrain was found to be making “reasonable progress” in its safeguarding procedures.

The Ofsted spokesperson said all inspectors have “relevant expertise in the sector they inspect and they receive regular training to make sure they are up to date with any new schemes that have been introduced”.