IfA rejects level 2 business admin apprenticeship leaving employers ‘disappointed’ and ‘upset’

A proposal to create a level 2 business support apprenticeship has been rejected outright by the government, with officials claiming the standard is “not viable”, FE Week can reveal.

In a move that has “disappointed” sector leaders, the Institute for Apprenticeships’ deputy director of approvals, Ana Osbourne, has written the trailblazer lead for the wished-for standard to state it “does not meet the minimum criteria for an apprenticeship”. 

The letter, seen by this newspaper, was received by Caroline Bragg, the employability and skills strategy manager at East Sussex County Council yesterday. 

The council, supported by SkillsFirst and employers including the NHS, has been campaigning for a business administration apprenticeship standard at level 2. However, the IfA has repeatedly refused the proposals because of its concerns about overlap with the same standard that is approved at level 3. 

The level 2 business support standard was designed as an alternative. 

“I am sure this will come as a disappointment, particularly due to the time and effort you have taken to develop and submit your proposal,” Osbourne’s letter said. 

“I therefore hope the feedback provided below is useful and demonstrates that we have given the matter careful consideration.” 

She explained that the duties set out in the proposal are “not stretching enough to require 12 months employment and training”, including the 20 per cent off-the-job training requirement. 

Continued delays to the approval of this much needed apprenticeship standard are very damaging

It also said the occupation proposal was “not sufficiently distinct from other similar occupations such as the level 3 business administrator, where they were ‘several areas of overlap’, and the level 2 customer service practitioner, where there found some similarities with the knowledge, skills and behaviours. 

“Although you have demonstrated demand for people trained in these duties, it does not appear that an apprenticeship is a suitable programme to deliver this training.” 

The letter concluded that amending the proposal to remove the provisions that duplicate those also found in the level 3 business administrator standard would result in a proposal that was “even less stretching and therefore further away from being able to meet our threshold for apprenticeships”, meaning the level 2 apprenticeships is “not viable”. 

Lucy Hunte, the national programme manager for apprenticeships at the NHS, was not impressed.

“The NHS are very disappointed at this outcome,” she told FE Week.

“We have worked hard with the trailblazer group to make all the required changes. Currently level 2 business administration apprenticeships are a vital entry point into the NHS and these numbers have fallen as the vast majority of candidates are not suitable for the level 3 due to the functional skills requirements.”

Lucy Hunte

Hunte added: “Continued delays to the approval of this much needed apprenticeship standard are very damaging in terms of social mobility and for developing our future workforce.”

Last year, the AELP threw its weight behind calls for this standard after “disbelief” that the trailblazer group’s proposals were being rejected. 

Reacting to this definitive rejection, the association’s chief executive Mark Dawe said: “We’re naturally disappointed to hear about this decision and we really need to understand the reasons behind it.  

“Large numbers of employers and learners are dependent on the standard being taken forward and we would really like to get to the bottom of what the government expects for an alternative that includes employed status if it isn’t an apprenticeship.” 

Osbourne’s letter stated that the institute “recognised that the consultation responses to the proposal demonstrate that there is concern that once the outgoing framework level 2 apprenticeship is removed, there will cease to be a stepping-stone to the level 3 business administrator standard for those with the lowest levels of prior attainment or workplace readiness”.  

“Therefore, although the proposal does not meet the requirements for a high-quality apprenticeship, we recognise that there is a need for a high-quality training and support offer for those individuals who may not be ready to start on the level 3 standard,” it said. 

Other “potential options” that will be looked at include: “Exploring the type of pre-employment programme that is needed and the potential future role that programmes such as traineeships could play in supporting young people to access the level 3 standard; and considering which level 2 and level 3 standards available for use could be relevant to those who might previously have been recruited onto the level 2 business administration framework”.

Ofsted watch: Dismal week for general FE and specialist colleges

It’s been a dire week for general FE and specialist colleges, after Ofsted handed two of the former grade three ratings, and two ‘inadequate’ ratings to the latter.

Private providers fared better, after nine scored well in their monitoring visits. But there was one bad apple which was hit with a grade four.

Peterborough Regional College scored its second consecutive grade three this week, with inspectors reporting: “Too few learners and apprentices achieve their qualifications because leaders and managers have not focused sufficiently on supporting learners who are at risk of failing.”

Lambeth College trumped Peterborough’s record though, by achieving its fourth consecutive ‘requires improvement’ grade.

Priory College Swindon, a specialist college which is run by the Priory Group – a famous private hospital that has treated the likes of Kate Moss and Robbie Williams – was given a double-whammy grade four, for both its educational and residential provision.

Independent training providers received better judgements: Merit Skills Ltd, with its 110 apprentices, made ‘significant progress’ in one area, and ‘reasonable’ in two others.

Leaders were praised for effectively using their industry knowledge to provide apprentices for skills shortages.

BPP University has had a tremendous turnaround, achieving a grade two mere months after it was suspended from new starts.

The report says the provider’s leaders, managers and governors have made “rapid improvements” and rectified the majority of weaknesses from the last monitoring visit, which found it had made ‘insufficient progress’ in two areas.

Leaders were praised for designing a “highly appropriate curriculum”, where the apprenticeship programmes on offer “meet the specialist needs of their employers”.

Think Employment Ltd made ‘reasonable progress’ in four areas, having introduced “high expectations” for its eight apprentices’ attendance and behaviour.

Antrec Limited, which trains 33 adult learners, have used their funding proactively to recruit hard-to-reach and low-skilled learners, scoring three ‘reasonable progress’ ratings.

Liral Veget Training and Recruitment Limited, which has 70 adult learners, was found to have made the same progress in all areas, due to “positive, emerging” partnerships with agencies like JobCentre Plus and a local authority.

CERT Ltd, which has nine apprentices, had the same results because its apprentices follow personalised programmes and value both small class sizes and the effectiveness of the teaching.

All Inclusive Advice and Training also received three ‘reasonable progress’ ratings for its provision to one apprentice on a level 2 framework.

“The current apprentice,” inspectors wrote, “developed a better understanding of creating journals by receiving training at the provider and at work in the same week.”

AWC Training has become much more involved in determining the type and level of programme apprentices should follow over the past year; and has been awarded three ‘reasonable progress’ ratings.

Standguide Limited received the same, as its 23 adult learners develop a deeper understanding of behaviours and expectations from their tutors linking discussions with employment and job opportunities.

Letting down the sidewas Can Training, which has 150 apprentices and 27 adult learners and received an ‘inadequate’ in its very first inspection.

This means it will likely face a three-month termination of its funding contract.

“Leaders and managers do not ensure that the principles and requirements of an apprenticeship are met,” Ofsted put bluntly.

The University of Salford, which has 249 higher-level apprentices, was graded as ‘good’ in its first Ofsted inspection.

The inspectorate said leaders evaluate provision “stringently”, and their self-assessment report is accurate and evidence-based.

The University of Gloucestershire made ‘reasonable progress’ in all three areas of a monitoring visit. Its 61 apprentices develop “substantial” new knowledge and skills early on.

Employer provider Medivet, with 153 apprentices, is likely to be suspended from new starts, after it made ‘insufficient progress’ in ensuring there are effective safeguarding measures in place.

“Leaders and managers do not ensure teachers and training staff maintain high professional standards and follow routine health and safety procedures,” according to the report.

The Chief Constable of Thames Valley fared better, scoring three ‘reasonable progress’ grades for its “strong” governance arrangements and for checking its 156 apprentices’ progress against their starting points.

Kingston Upon Hull City Council scored four ‘reasonable progress’ grades, following a grade three report in October.

Specialist college Chatsworth Futures Limited, which provides to 12 learners with education, health and care plans, was the subject of a monitoring visit to set priorities for improvement.

These included ensuring health and safety remain a high priority. Ofsted said it was making good progress.

Independent Learning Providers Inspected Published Grade Previous grade
Can Training 20/05/2019 25/06/2019 4 N/A
Think Employment Limited 29/05/2019 26/06/2019 M N/A
Antrec Limited 29/05/2019 26/06/2019 M N/A
Liral Veget Training and Recruitment Limited 30/05/2019 25/06/2019 M N/A
BPP University Ltd 20/05/2019 26/06/2019 2 M
Merit Skills Ltd 21/05/2019 25/06/2019 M N/A
CERT Ltd 14/05/2019 25/06/2019 M N/A
All Inclusive Advice and Training 31/05/2019 27/06/2019 M N/A
AWC Training 06/06/2019 24/06/2019 M N/A
Standguide Limited 29/09/2019 25/06/2019 M N/A

 

Adult and Community Learning Inspected Published Grade Previous grade
Kingston Upon Hull City Council 12/05/2019 27/06/2019 M 3

 

Employer providers Inspected Published Grade Previous grade
The Chief Constable of Thames Valley 12/06/2019 26/06/2019 M N/A
Medivet 22/05/2019 24/06/2019 M 3

 

Other (including UTCs) Inspected Published Grade Previous grade
University of Salford 14/05/2019 26/06/2019 2 N/A
University of Gloucestershire 31/05/2019 28/06/2019 M N/A

 

Specialist colleges Inspected Published Grade Previous grade
Chatsworth Futures Limited 13/05/2019 24/05/2019 M 3
Priory College Swindon 22/05/2019 27/06/2019 4 2

Why a salary cap to limit apprenticeship demand isn’t the answer to an overspend

What is the answer to the inevitable overspend of the apprenticeship levy pot? Adrian Anderson has some constructive suggestions

This week, ministers floated the idea of using an eligibility starting salary cap as a way of limiting demand for apprenticeships and thereby preventing an overspend of the apprenticeship levy pot.

The precise impact of such a salary cap on apprenticeship provision would be determined by the level of the salary cap introduced – would it be £25,000, £30,000 or £40,000?

I would suggest that to make a real dent in the predicted overspend of the apprenticeship budget, any cap introduced would have a massive and detrimental impact on the ability of employers to raise productivity and enhance the delivery of public sector services.

Superficially, the idea of stopping employers using the apprenticeship levy to fund a manager on £40,000-£50,000 per annum to undertake an MBA Senior Leaders’ Degree Apprenticeship may seem attractive, but let’s look at the facts.

What is the answer to the inevitable overspend of the apprenticeship levy pot?

Firstly, the government’s own industrial strategy makes it clear that poor management skills is a key factor that explains the UK’s productivity gap. Surely the government should welcome employers using apprenticeship to raise management skills in line with its own policy? Or is apprenticeship no longer a training programme focused on productivity, but instead a tax on employers (disproportionately paid by the public sector) to fund level 2 training provision for young people let down by the schools system?

We have then the issue of who pays the apprenticeship levy. The biggest levy-payers are predominantly in the public sector. Working with their sponsor departments, the NHS and police forces have developed strategies to use their levy payments to develop the skills of new and existing employees to enhance the delivery and efficiency of public sector services.

An arbitrarily set apprenticeship salary cap could fundamentally undermine such plans and in my view should not be the first funding lever to be pulled. Would the government really tell the NHS that it couldn’t use its levy payments to train and develop key nursing, healthcare, clinical and managerial staff if their salaries are above some arbitrary determined pay scale? Don’t we want police forces to use their levy payments to develop the management skills of senior officers to tackle the multitude of challenges they face?

A salary cap would impose a significant constraint on the ability of the NHS, police forces and others to use the payments made by levy payers and paid into their apprenticeship accounts (originally referred to by the government as “their” levy payment) to raise the skills of their employees and the efficiency of public sector services. Any cap would undermine the principle that apprenticeship was an employer-led programme in which employers spent levy payments where they felt they were most needed.

There is a danger that big levy payers could be forced to use their levy payments on apprenticeships that weren’t a priority, or lose them. Let me be a little controversial: should NHS hospitals, police forces and local authorities be enabled to use their levy payments in the way they need to develop their staff to deliver better public services, or is the priority to restrict the ability of these employers so that the levy they pay can be used to fund apprenticeships for employees under the salary cap in, say, business administration or customer service in small private businesses? 

So, what is the answer to the inevitable overspend of the apprenticeship levy pot? I’d suggest the answer is straightforward: in line with any concept of joined-up government, prioritisation should be based on the government’s own industrial strategy and the need to enhance the delivery of public sector services, as determined by the Department of Health, Home Office and other government departments.

If this means more STEM, management, nursing, healthcare, police and social worker apprenticeships and fewer business administration, customer service and retail apprenticeships, wouldn’t this boost the economy and be acceptable to the public?

Let’s consider the “hard choices” that will need to be made as the money runs out

At the AELP conference, delegates were polled on the various proposals to deal with increased level 2 starts, reports Mark Dawe

Owen Farrell would have been proud of Secretary of State Damian Hinds’ kick for touch when Robert Halfon, chair of the Commons Education Select Committee, challenged him on Wednesday on whether the apprenticeship levy is doing a good job in supporting the social justice agenda in light of falling apprenticeship starts at level 2.

More level 2 starts will almost certainly mean making “hard choices” about the levy. This was previously discussed with the Department for Education permanent secretary in another Commons committee session earlier in the year. We asked Anne Milton which choice she would make if she was still skills minister after the end of July, when she attended the AELP annual conference on Tuesday.

As FE Week reported, Milton floated the possibility of a current salary limit on any would-be apprentice, potentially to reduce the number of higher level apprentices and free up more funding at the lower levels.

Electronic polling of the AELP conference delegates found that only a quarter of them were keen on this idea.

We have known for some months that in the absence of increased funding, everything is on the table

We have known for some months that in the absence of any increased funding for apprenticeships now or in the Spending Review, everything is on the table as far as hard choices are concerned and that policymakers are busy modelling them. In simple terms, the government is considering age limits, prioritisation of sectors, a cap on levels and/or a salary limit.

If Milton were to stay in post after the change in leadership at Downing Street this summer, she would almost certainly put her red marker pen through any suggestion that apprenticeships should no longer be an all-age programme. She was waxing lyrical again this week on meeting older workers whose lives had been transformed by going on an apprenticeship.

Prioritisation of sectors takes us to that age-old Whitehall minefield of trying to pick winners when the global economy is changing so rapidly and future jobs are so difficult to predict because of artificial intelligence and automation. Interestingly though, over a third of the AELP conference delegates felt that sector prioritisation was a proposal worth exploring.

The salary cap idea does correlate with the Migration Advisory Committee (MAC) and Home Office discussions on limiting the number of migratory workers earning less than £30,000 a year. But it is frankly another minefield and the Home Secretary has reportedly told the MAC to think again. A £30,000 limit on the earnings of an apprentice would, for example, have major implications for the levy spending efforts of the NHS trusts. So unless the limit was raised significantly, we believe that the proposal is probably a non-runner.

This brings us to the question of whether all levels of apprenticeships should be eligible for levy funding. In AELP’s Spending Review submission, we make clear that all levels should be supported, even if it requires the levy’s scope to be widened or its rate to be increased. Our input into the Augar Review also suggested that the higher education budget should be a contributor to the funding of degree apprenticeships as more universities sign up for the register of apprenticeship training providers.

Some 36 per cent of our conference delegates supported a level cap. This would prevent some apprenticeship levels being publicly funded. So the higher, more expensive levels would have to be funded by other means.

The simple truth is that without a hard choice being made, the money for apprenticeships will soon run out for everyone. Of course a new skills minister might be thinking that this government’s apprenticeship policy is an amazing success and we could get even more productivity, social justice and support from business if we found more money to support more apprentices at all levels. Let’s not accept a debate that is a negative; we should all join together to fight for the positive.

Four things we can do to make sure that T-levels are not another wasted opportunity

Youngsters today are likely to have a 50-year career. T-levels can play a major role in equipping them, if we keep certain strategies in mind, says Stephen Evans

As we wait to find out who will succeed Theresa May, and whether this leads to a changed ministerial team in the Department for Education, one thing that is unlikely to change is the focus on T-levels as a key way to improve skills. How do we make sure they help people in their career aspirations and deliver the skills needs of employers?

The latest report from our Youth Commission, which we set up to consider how to improve education and employment outcomes for young people, shows that young people are likely to have 50-year careers. This means they are likely to change roles a number of times.

Even if they stay in the same occupation, the skills needed in that occupation are likely to change dramatically. Our report, Tomorrow’s World: Future of the Labour Market, considers how the labour market is likely to change during young people’s working lives, and suggests a number of issues we need to consider in order to make T-levels fit for the future.

Firstly, T-levels need to be both specific, and broad: specific enough to deliver the skills to equip students for their chosen occupational role now, and sufficiently broad in content to focus on how young people can adapt to change and build core employability skills in the future.

Secondly, T-levels need to be part of a pathway; it’s no good having the best T-levels in the world if there is insufficient progression into them from below level 3, and also pathways from T-levels into more advanced learning.

T-levels need to be part of a pathway

And we additionally need support for young people who may have done A-levels or other vocational qualifications, but now want to take a different path. We also need to consider how T-levels could or should apply to adults, wanting to update their skills or change careers.

Likewise, place matters too: what about young people living in an area with too few employers to offer an industry placement? We need to find solutions to ensure T-levels deliver across the country.

Third, the qualification needs to be recognised by employers. The government is currently grappling with whether to stop funding other vocational qualifications, such as BTECs, or wait until T-levels are the most popular choice before turning off funding for other qualifications.

Leaving aside that there are some areas that T-levels won’t cover, you don’t make one qualification more credible by stopping the funding of the ones that are in place already. The new qualification on the block will be valued by employers once they are convinced that they have equipped young recruits with the skills they need: given the gradual roll-out of T-levels, this will take time.

The fourth point to consider is the help offered to employers. Our research shows that they want to deliver the industry placement element of T-levels, but they are confused by the array of demands from various government departments.

Are T-level industry placements a bigger priority than apprenticeships, work placements, work experience etc? If everything’s a priority, then in practice, nothing is.

Finally, we need an overall vision for lifelong learning that sets T-levels in context. The previous decade probably saw too many skills strategies, and it has often felt like a “once in a generation” chance to make things right every few years. But now we have gone to the other extreme of having no strategy.

Strategies are not the answer to everything but, combined with local leadership, they can support a partnership approach with employers that allows prioritisation and coordination. As our report notes, we don’t know what all future skills requirements will be, but we do know the core basis and the need to build in flexibility.

T-levels are not a silver bullet and we shouldn’t oversell them; there is also a risk that they could follow previous efforts, such as Diplomas, into the lessons of history. But if we work together, set T-levels into the wider context, and work strategically with employers, there is a real opportunity, this time, for things to be different.

Employers say that staff like the flexibility of zero hours contracts. What rubbish…

A lack of job security in further, adult and prison education is making an army of workers mentally and physically ill – and forcing many to take on a second job to make ends meet, says Andrew Harden

Staff on insecure contracts working in further, adult and prison education are holding down multiple jobs to make ends meet. Some are even visiting food banks. These revelations are among the findings of a new report by the University and College Union (UCU), published today, which looks into the use of casual contracts in FE and their impact on the staff and students.

We surveyed 798 casualised staff members earlier this year and found that people without secure contracts were unpaid for about a third of their work (30 per cent). The report, Counting the costs of casualisation in further, adult and prison, also reveals the toll that a lack of job security has on their mental and physical health.

More than two-thirds of respondents (71 per cent) said they believed their mental health had been damaged by insecure contracts, and almost half (45 per cent) said it had impacted on their physical health.

The report paints a bleak picture of a hand-to-mouth existence where numerous jobs are often needed just to meet basic costs. More than half of respondents (56 per cent) said they had held at least two jobs in the past year.

No matter how many jobs people have, they find that busy and quiet periods are both stressful. The stress that comes with a shortage of hours, and therefore income, around holidays is just of a different kind to the one experienced when they are forced to accept as many hours as possible. Especially if you don’t have enough time or resources to cover long commutes, preparation and marking.

The report rubbishes the claim trotted out by employers that staff like the flexibility offered by zero-hours contracts. Budgeting is tough when you don’t know how many hours you will get.

Similarly, it’s impossible to plan if hours, and therefore income, are cancelled at short notice – a situation that left one respondent relying on food banks. Nearly three-quarters of respondents (72 per cent) said they had struggled to make ends meet and 56 per cent said they had problems paying the bills.

Almost all staff on a fixed-term contract (93 per cent) said that they would rather be on a permanent contract and about 72 per cent said they would sacrifice flexibility to secure a job with guaranteed hours.

None of this is good for staff, but it is also extremely damaging for students as staff working conditions are students’ learning conditions. Most respondents said they did not have the time to do their jobs properly.

The UCU report paints a bleak picture of a hand to mouth existence

More than four-fifths (83 per cent) said that they did not have enough paid time to prepare adequately for their classes. Similar proportions complained of insufficient time to get their marking done (84 per cent) and not being able to stay on top of their subjects (85 per cent).

Three-quarters (76 per cent) said they did not have enough time to give their students the feedback they deserved, and many complained that they were not given the same resources as permanent staff, which they said meant their teaching suffered. One said they had no work email address, no desk or workspace and struggled to get simple tasks such as photocopying done.

It’s now time to take a proper look at the problem. Ofsted has previously raised concerns that a lack of stability has an impact on the quality of teaching and learning. We want the watchdog to commit to taking a proper look at the negative impact of casualisation on students’ education.

It is not acceptable for colleges to continue to exploit the commitment and professionalism of an army of casual workers who are going the extra mile, sometimes in multiple jobs.

UCU has previously worked with colleges to improve the security of employment for teaching staff, and we will work with any employer willing to engage with us on this issue.

MOVERS AND SHAKERS: EDITION 286

Your weekly guide to who’s new and who’s leaving.


Stuart Blackett, Board member, Stockton, Riverside College Group

Start date: June 2019

Concurrent job: Director of finance and strategy, RPMI and vice chair of the Railway Housing Association

Interesting fact: As a child, he was the lead vocalist in a choir and would be paid 50p per wedding


Kirk Siderman-Wolter, Board member, Stockton Riverside College Group

Start date: June 2019

Concurrent job: Interim chief operating officer, Agri-Epi Centre Ltd

Interesting fact: He recently won a gold and bronze medal at the Great Britain Diving Federation Spring Masters Championships 2019 for his age category


Phil Heathcock, NETA Training Group board member, Stockton Riverside College Group

Start date: June 2019

Concurrent job: Chief financial officer, Cleveland Bridge UK

Interesting fact: He carried out an audit of NETA more than 20 years ago

 

Introducing… Julie Mills

From school drop-out to college chief executive, Julie Mills has not done things in a conventional way

When Julie Mills was a 16-year-old in the early 1980s, she quit her sixth-form college and started working in a job centre where she dished out unemployment benefits. Now principal and chief executive of Milton Keynes College and with a PhD, she recalls the relief she felt quitting school. “I thought I already knew everything. You had to call everyone ‘Mr’ or ‘Mrs’, and I thought ‘I’m not longer a child, this isn’t for me’. So I left.”

Unemployment was “massive” in the early 1980s and Mills says she was kept busy at the job centre for four years. But she soon found herself drawn back to learning and ended up in further education. Her impressive 30-year career was recently recognised with an OBE for services to promoting business and education links.

As head of Milton Keynes she oversees 600 apprentices and about 14,000 learners, including adults, and recently secured funding for an Institute of Technology.

The official launch of the Institute of Technology bid at Bletchley Park

You might think her work in FE was first driven by a wish to help the disadvantaged, the have-nots and second chancers; yet Mills, who has also taught in prisons during her time at the college, isn’t a huge fan of this last-chance saloon portrayal of the sector.

“That prison work, and our other work, sounds like we’re all about second chances. But actually this is about excellence. We’re passionate about people who really want to do something.

“FE is very good at supporting people who need that little extra support, but actually it is about excellence and providing people with the best pathway.”

As soon as I walked into the classroom, I loved it

This belief in the power of doing something and doing it well, was inspired by her family. Her mother was a primary teacher and her father an engineer. “Probably what influenced me when I was a teenager was my dad when he took the brave decision to leave his job at an engineering company and set up a business,” Mills says. “It gave me a bit of an assumption that you can make changes and give it a go. What’s the worst that can happen?”

With that drive behind her, Mills took one-day release from the job centre to study today’s equivalent of a BTEC in business at Barnfield College in Luton and began to take on bookkeeping work.

She started an Open University course at 21 and graduated with a BASc Hons. Then one night, when she was in a bar with other students, a tutor asked her if she’d like to try teaching bookkeeping.

“As soon as I walked into that classroom I loved it. My technology was a boardmarker and it was a night class. I loved the teaching – everything about it.”

It turned out that the evening classes were held at her old school, which Mills drily notes was “quite ironic”. She trained part-time as an adult education teacher and the first job she landed was at the National Association for the Care and Resettlement of Offenders (Nacro), where she taught employability skills while still teaching bookkeeping in
the evenings.

She joined Milton Keynes in 1990 as a lecturer in finance. In 2011, she was appointed chief executive and took the college from “satisfactory” to grade 3, before achieving a grade 2 in 2017. Ofsted’s report is glowing: “Leaders…have made rapid progress in building a culture of continual improvement with determination,” it says. And later: “Students benefit from imaginative, well-structured and interesting lessons.”

That early work with Nacro proved useful when, three years after joining Milton Keynes, it advertised for a deputy head of education based at the nearby Woodhill prison. She was interested by the “challenges of the context”, she says. “You’ve lots of things you have to be more conscious of than in other education settings, like security. I really enjoyed it.” From there she became head of prison education for Milton Keynes and spearheaded a contract bid to the Ministry of Justice to deliver prison education across numerous providers.

At one point, the college ran education services in 30 prisons. Now it’s closer to 20, working with about 15,000 offenders, including high-security institutions such as Belmarsh Prison in southeast London. The college is one of just a handful of education providers working in prisons; the others include Manchester College, Weston College near Bristol and training provider PeoplePlus. Each prison has a “mini-college” with English, maths and vocational lessons. Lower security prisons partner with national employers such as Timpsons, Boots, Greggs and Premier Inn to work on employment when prisoners are released. Milton Keynes has helped 700 offenders into employment since 2015.

Who am I to talk? I dropped out of sixth form

Gathering a team of people to win a government contract of that scale appears to be a special skill that Mills has. About four years ago she began eyeing up an abandoned building at Bletchley Park, the site of the famous Enigma codebreakers, including Alan Turing, during the Second World War. “I was waiting for funding to come up,” she admits. And she won it – £28 million to open a prestigious Institute of Technology (IoT). Milton Keynes was one of only nine colleges to win bids for the institutes, which will specialise in levels 4 and 5 STEM subjects. It will open with capacity for 1,500 students in September 2021. Sir John Dermot Turing, Alan Turing’s nephew, supported her bid.

Reaching for the top has always been Mills’ bag, it seems. “I’ve got about 400 ideas a day,” she says. Another goal was to complete her PhD on prison staff “before I was 40”. Since 2015 she writes regularly for The Huffington Post, calling for everything from better FE funding to more women in STEM. “FE is not about second chances. It’s about excellence”

So where now? The OBE recognises  Mills’ efforts in many areas. But the

Julie Mills receiving her ‘Principal of the Year’ award by the National Centre for Diversity

IoT means that she now has a challenge on her hands. There needs to be enough local young people with level 3 qualifications to ensure a steady stream of talent to take level 4 and 5 qualifications at the IoT. The trouble is that the city has more jobs than young people.

“Here you can get a job with a good salary with few skills, so one of our big challenges is to keep them in education, and get them to a higher level.”

The irony doesn’t escape her. “Who am I to talk? I dropped out of sixth form!” To help this talent pipeline, Mills has done a huge amount of work on inclusion. “We looked at who was coming into the college and what they were doing, and asked, ‘does that reflect how the community looks? How are we doing on postcode area, ethnicity, age and gender?’” In January the college launched a mentoring pilot with 15 disadvantaged young men. The results are due later this month and, if successful, the scheme will be rolled out more widely next year.

This year the National Centre for Diversity named Mills as national principal of the year. It seems to be this capacity for reaching out that can give the IoT its best chance of success. “It’s about giving people the opportunity to do something excellent,” she says.

Fraudsters pose as college principal in bid to con recipients out of money

Lakes College has become the latest victim of a sophisticated email scam in which fraudsters posed as its principal.

Providers were warned about this kind of targeted “phishing” scam – where an imposter pretends to be a trustworthy source in an electronic communication to trick people into transferring money – by the Education and Skills Funding Agency this week.

On Tuesday, fraudsters hacked into the email account of Lakes College boss Chris Nattress and sent a link to his contacts to “review and sign”.

Furthermore, FE Week understands that when Nattress’s contacts replied to check if the email was genuine, the fraudster replied saying that it was.

They also changed the college’s phone number in the email signature by one digit, and made up a mobile number, so contacts could not check in that way.

Nattress told FE Week: “What we have experienced this week acts as a reminder to all, in the FE sector and further afield, how easy it is to fall victim, and that we must all remain vigilant.”

The college’s digital team identified the issue before staff received any reports of a problem.

“We have robust systems, controls and procedures in place at the college,” Nattress added. “And occasions like this highlight their importance and allow us to enhance our training and security awareness.”

The ESFA said clicking a link in a harmful email will take the user to a website that requests user credentials that can be used by the perpetrator to send “harmful” emails from the user’s account.

On a mobile device, the harmful emails sometimes appear with a coloured button saying “Display Message”, and oftentimes multiple official-looking email addresses are included to make the messages look legitimate.

The fraudster can request the user changes the bank account it uses for the Department for Education, the ESFA, or another payment provider.

If the imposter is not discovered, a payment may be made to the fraudulent account, the account could be emptied, and a new victim could be targeted.

The agency claims people have suffered “financial losses” because of this scam, but it is unclear how many.

FE Week spoke to an IT security expert who advised anyone who receives a suspected phishing email to not interact with the message but to use alternative means of finding contact information for the sender and to contact them through that to find out if the email is genuine.

The ESFA has additionally advised users to ensure they have firewalls, strong passwords and anti-virus software in place and to be alert to emails containing seemingly legitimate links.

Users have been asked to email fraud.reports@education.gov.uk if they become aware of any phishing attempts.

If you have you been targeted by this scam, send the phishing emails you have received to news@feweek.co.uk

This is not the first-time principals have been specifically targeted by fraudsters: in 2014, emails purportedly from the ESFA’s predecessor body the Skills Funding Agency were sent to providers, asking them to send details that would allow the fraudster to take money from the provider’s bank account.