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27 April 2026

Latest news from FE Week

Outdoor lecturers up the creek with a paddle

A team of Hampshire college outdoor lecturers paddled through their most gruelling challenge to date when they took on the world’s toughest canoe race in memory of former student James Male, a crew member of the Cheeki Rafeeki yacht lost at sea last year, writes Billy Camden.

Paddling non-stop for 125 miles from Devizes to Westminster was the most psychologically demanding test ever endured for a team of sport and outdoor education lecturers from Sparsholt College.

But with every stroke they had the memory of former outdoor education student James Male — a 22-year-old crew member of the Cheeki Rafeeki yacht lost at sea last year — spurring them on right up to the finish line.

“James is remembered very fondly by the team. We wanted to show our support by giving something back and felt this challenge would be a fitting tribute to an adventurous young man with a great passion for the outdoors, in particular water sports,” said Scott Fancourt, who led the team of lecturers.

James Male
James Male

Scott was joined by Lawrence Blair, Gareth Rogers and Kaj Berendsen as they took on the gruelling DW2015 challenge, dubbed the world’s toughest canoe race, to raise funds for the Royal National Lifeboat Institution Forever by the Seas Fund, set up in memory of the Cheeki Rafiki crew.

The team participated in the senior doubles category after training
for six months — on
water as well as using a paddle machine in the college gym.

“It was tough, really tough. But it did go well,” said Lawrence.

“Although it is extremely physically draining and painful the toughest bit is the mental aspect especially once you get to three or four o’clock in the morning when it is dark and you’ve been in it for quite a few hours.”

They travelled along the Kennet and Avon Canal to Reading, and then the River Thames to Teddington before coming across the most testing part of the route, the 17-mile tidal portion.

“The toughest bit is getting to where the Thames goes tidal in time because if you don’t hit the tide right you would never paddle against it,” said Lawrence.

The team during the DQ2015 canoe race.White boat: Scott Fancourt (back) and Lawrence Blair (front). Red boat: Kaj Berendsen (back) and Gareth Rogers (front)
The team during the DQ2015 canoe race.White boat: Scott Fancourt (back) and Lawrence Blair (front). Red boat: Kaj Berendsen (back) and Gareth Rogers (front)

“You are still 17 miles from the end but your whole race up to this point has been about getting to Teddington on time and in your mind you still haven’t registered how much you have left to go.”

But they did reach finish line and in a time of 23 hours, 23 minutes and 23 seconds — finishing in a respectable 44th position out
of 118.

And as the team glided to dry land they were met by the proud faces of James’s mum, Lorraine, and dad, Graham.

“We were absolutely amazed at what they have achieved,” said Graham. “Originally we intended just to see them off from Devizes but ended up following them all the way to Westminster, being so inspired by what they were doing.”

He added: “James would have loved to have done this challenge himself and would be so proud of them.”

The team managed to raise more than £2,500, which will be added to the £13,000 pot already raised by James’ family. Visit here to donate.

Main pic: The Sparsholt College lecturers who took on the Devizes to Westminster canoe race. From left: Lawrence Blair, Scott Fancourt, Gareth Rogers and Kaj Berendsen

 

Plea for an FE & skills lifeline

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Funding, change, workload and bureaucracy topped the list of concerns in the second annual FE Week sector survey.

Worries about English and maths teaching and the “broad direction of travel” for FE followed close behind as hundreds took the opportunity to express their feelings on FE and skills with the General Election just days away.

And sector leaders have backed the results, using them to call for support and action from the party, or parties, that emerge victorious from Thursday May 7’s vote.

Among them was 157 Group executive director Dr Lynne Sedgmore who said the sector was “at something of a turning point”, and that concern over the ‘broad direction of travel’ (90 per cent concerned) and the rate and volume of change (90.2 per cent concerned) was “very understandable”.

She told FE Week: “I would urge the next government to learn from experiences with the schools sector and engage much more meaningfully in a dialogue with those of us delivering FE on the ground before imposing yet more top-down initiatives.”

Dr Sedgmore said she was reassured that responses on issues like loans and English and maths demonstrated the sector “understood the importance of making those initiatives with which we all agree work”, but added that it remained “important that we are given time to make them work before being judged as underperforming”.

She added: “Concerns about the future direction of Ofsted are perhaps a reflection of the strongly-held belief of many that we are increasingly being held to account for societal problems which are not of our own making.

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FE Week research partner for the FE and skills survey 2015

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“The clear message is that we understand what is being asked of us, but that policy — and funding — must match up to the aspirational rhetoric in reality if we are to have the world-class skills system we all want. It is concerning that fears around staff turnover may indicate that many are choosing to leave rather than face the very real challenges of the future.”

David Hughes , chief executive of the National Institute of Adult Continuing Education (Niace), said he was saddened by the results, which he said showed the sector did not feel as “confident and supported” as it should.

He said: “Over half of those surveyed are extremely concerned about the ‘broad government ‘direction of travel’ for FE and skills’ and three quarters are extremely concerned about levels of funding. That weight of feeling does not suggest a healthy position for FE and we need to fight to improve it.”

He said Niace was among the organisations calling for funding cuts in FE to stop and repeated his call for a commission to agree a long-term ‘settlement’ for the sector, a call which he said was backed up by the survey results.

He added: “I believe that the next government has a once in a generation opportunity to set out a more positive and clear vision for how the learning, skills and employment needs of the country will be met.

“The productivity deficit, technological change and an ageing population all require more people to continue to learn and develop. Our current system is not geared to deliver that and this survey shows why not. I hope that politicians, civil servants and advisers all read this and pay heed.”

The Sixth Form Colleges’ Association (SFCA) has also called for action on funding in response to the survey results.

James Kewin, SFCA deputy chief executive, said: “It is striking that 89 per cent of respondents were either moderately or extremely concerned about the adequacy of learner funding. Adequacy is the key word here — while the government maintains that it is funding sixth formers to study on a full time basis, there is a big difference between the way the Department for Education defines full time study for funding purposes and the reality of what a full time education actually involves.”

He said students were increasingly receiving “a part time educational experience” and warned this could become the norm without an urgent review of education funding.

He added: “The survey also shows there is deep concern about the funding of students with high needs. We share this concern, and believe that returning responsibility for funding to the EFA and removing the role of local authorities would be a helpful first step on the road to getting a better deal for these young people that need it most.”

Kevin Gilmartin, colleges specialist at the Association of School and College Leaders (ASCL), said members had been “battling with the inadequacy of 16 to 18 funding” for a number of years and had led a national campaign to highlight the issue.

He added: “Indeed, the April council has just agreed policy to campaign for the quantum per learner for core funding post-16 to be increased from the existing £4,000 to £4,800.

“It is to be hoped that the incoming government listens very carefully to the funding concerns of the FE and post-16 sector, as articulated by ASCL and its other professional partners.”

He said levels of funding per learner “must be increased to an adequate level” in order to produce the “world-class educational and training sector for which we all strive”, adding: “The sector has the passion, skills and expertise to produce this — but it needs the government to give it the basic tools for the job.”

The survey results also sparked concerns among the University and College Union (UCU) and the Association of Teachers and Lecturers (ATL).

Sally Hunt, UCU general secretary, said the survey results made it clear that staff in FE were under “a great deal of strain”.

She added: “It is clear from the survey that staff in further education are under a great deal of strain. 50 per cent of staff are extremely concerned about workload and there are is also apprehension about the pace of change and the ability to retain staff within the sector.

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“The findings reinforce the importance of the workload challenge for FE for identifying and addressing specific concerns in terms of workload.”

Ms Hunt said the survey also raised concerns about new English and maths requirements, and said staff needed support in this “crucial” area.

She said: “Once again, though, the overriding concern for staff is the level of institutional funding, and this uncertainty has only been compounded by the massive budget cuts announced for adult learning in 2015/16.

“The next government urgently needs to review the funding situation for FE and ensure that proper investment is made.”

Dr Mary Bousted, general secretary of the ATL, said: “The FE sector has been devastated by the cuts imposed by the coalition government, so it is no surprise this survey reveals funding is of the highest concern to respondents.”

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She added that the survey results revealed the “dire impact” of inadequate funding on learners, and that staff were seeing a decline in training opportunities as a result of cuts.

She said: “These responses indicate staff are also seeing a decline in training opportunities as a result of austerity cuts to the FE sector, further undermining their professionalism and limiting their ability to pass on up-to-date skills and knowledge to students.

“Respondents echoed ATL’s view regarding workload; that staff are steadily being run into the ground, as well as revealing many of the other fundamental flaws currently dogging the education sector.

“We need to take heed of these warnings because they reflect the sector’s capacity to deliver crucial skills to the economy and wider opportunities to local communities.”

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Survey issues ring true for AoC

The concerns of the FE sector highlighted in the 2015 FE Week FE and skill survey chime with the issues raised in the AoC manifesto for colleges.

It is not surprising that 90 per cent of respondents were concerned about funding — both for educational institutions and for individual students.

We have seen a 24 per cent cut for adult education announced in the last year on top of significant cuts throughout the last Parliament. Colleges are being forced to make tough decisions about the future.

Following such severe cuts and the changes we have seen in policy from the previous government over the past year, many are worried about the direction of travel for the next administration.

At the AoC, we have been lobbying hard to ensure the importance and value of FE is recognised, and it is encouraging that Labour and the Liberal Democrats have pledged to ring-fence funding from 0 to 19.

We would like to see education funding put on a more rational and stable footing and that’s why we are calling for the next government of whatever hue to prioritise a once-in-a-generation funding review of how money is spent at each stage of education to ensure we can adequately educate and train all children and young people.

Colleges are also dealing with increased enrolments of young people who have failed to achieve grade A* to C in English and maths GCSE after 11 years of schooling.

Supporting students who have previously failed these qualifications is not easy as specialist teaching staff are needed to motivate them which all requires funding. Two thirds of respondents to the survey said they were concerned about the number of maths and English teachers available.

However, this funding is dependent on students being able to achieve at least a C grade and more needs to be done to support colleges in recruiting and training additional teachers. There is no quick fix to the maths and English challenge. GCSEs need to be rigorous qualifications, but some young people will never be able to achieve this.

The next government should work with employers and colleges to develop new maths and English qualifications which are related to the world of work and everyday life.

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‘We need stability to cope with less funding in a time of higher quality benchmarks’

The FE Week survey reflects many of the issues that we have included in our own manifesto, which we issued back in 2013.

The overall concern is that the reducing budgets and higher quality benchmarks mean that we need a period of stability under the next government so that providers can drive improvements to delivery while funding continues to be a major challenge.

Providers welcome change, but it has to be done in a consistent and predictable policy environment. Around two thirds (65 per cent) of the survey’s respondents were either moderately concerned or extremely concerned that we won’t have enough English and maths teachers in our sector, so political ambitions in respect of GCSE attainment should be tempered accordingly unless backed with significant investment.

We all know that we need to improve the teaching of English and maths, but the policy on issues like Functional Skills must be consistent and supportive. English and maths has been one area of focus in recent Ofsted inspections and the survey echoes provider concerns about the overall inspection regime since the start of the year. Another common inspection framework arrives in September — only two years after the last one.

When you look at the survey’s findings on the lack of confidence in the reliability of inspectors’ findings and match this to the fact that there will be a difficult transition to the new framework, we need to ensure that Ofsted and the government are aware of the impact of these constant changes.

The complexity of the sector’s offer is identified as a significant concern and we know that it is one shared by employers. This is why for non-classroom provision, the AELP believes that future skills and employment provision should be focused on apprenticeships, traineeships, English and maths and programmes for the unemployed.

Making sure that more young people in particular know about these opportunities remains a major task and the survey shows that providers believe that much needs to be done to improve information, advice and guidance. If the next government makes the commitment to work with the sector, then we hope that next year’s survey will show an improvement in measures such as the direction of travel of policy where 70 per cent of respondents are concerned and rates of funding where 72 per cent are extremely concerned.


‘Sector virtually unsustainable’

If the data from our 2015 survey painted a less than positive picture, then comments added by respondents to some of the questions offered little in the way of hope.

Here are some of the hardest-hitting statements submitted by some of the 723 respondents to our survey. They were picked from answers in areas ranked highest in terms of levels of concern.

We also have responses to the survey results from representatives of the main three political parties, particularly pertinent as we head into the final countdown for what looks to be one of the closest elections in history. Do any of them convince you that their policies might answer the issues raised by our survey?

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More analysis of ‘successful’ survey on way

A full report on the findings of the FE Week annual FE and Skills survey is due to be released later this month.

Policy Consortium, the FE Week research partner for the survey, will publish detailed analysis of the findings by its panel of experts on May 11.

The report will be available on both the FE Week and Policy Consortium websites.

“Another year and another hugely successful FE Week annual survey — our second — has laid bare the feelings of those within the sector about what is happening to FE and skills,” said FE Week editor Chris Henwood.

“My sincere thanks go to everyone who took the time to make their opinions known. Just like this newspaper, it is something that simply could not happen without the support of our readers, and it should now go without saying that the survey will be back again next year.”

The survey opened on February 26, and respondents were able to give their views until March 24.

The results of the prize draw, with prizes of an iPad Air and an FE Week subscription, will be announced before the end of May.

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Less than half saying funding was biggest issue for cash-starved sector is telling for severity of other concerns

What does it say about the health of the FE and skills sector if funding is the “single biggest issue” for just 44 per cent of those who responded to the survey question, asks Mick Fletcher.

he first headline finding from the Policy Consortium / FE Week survey of the sector in 2015 was a big surprise.

Respondents were asked to identify “the biggest single issue affecting FE and Skills”. Out of all the answers received 44 per cent — under half — were concerned with funding.

Given what is going on in the sector at the moment this figure seems surprisingly low and requires some investigation.

Colleges and other providers are facing a cut of around 24 per cent in their adult skills budget. Rates for 16 to 19 funding are frozen. Support for older students is being switched from grant to loan despite disappointing take-up.

And government is ploughing on with its policy of transferring skills funding to employers despite evidence from the employer ownership pilots that it doesn’t work and evidence from the apprenticeship funding consultation that employers don’t want it.

What on earth is going on?

What must be
the worst funding settlement for any sector of education for some time should be seen as a benchmark for the concerns expressed about other aspects of the current context

The first thought was that the sample might be seriously unrepresentative. Perhaps it was only those in quiet and protected corners of the sector who had the time to fill in the on-line questionnaire; all the rest were too busy cutting classes and sacking their colleagues to notice.

That doesn’t seem to be true, however. While we are not claiming statistical precision for the survey the 723 people who did respond appear to be a broad cross section of the sector.

About half of them described themselves as managers, further 10 per cent as chief executives, 20 per cent administrative or support staff and 10 per cent tutors or lecturers.

About two thirds were from colleges with others coming from training providers, community learning, local government and support agencies.

About half had been in the sector for 13 years or more so were well able to put today’s cuts in context.

The second hypothesis was that people are really not as concerned about funding as recent commentary has suggested.

Perhaps it is only those paid to speak for sector bodies and lobby groups who are making a fuss; those at the ‘chalk face’ just accept retrenchment and cuts in service as part of the job.

Once again however this explanation doesn’t stack up.

When asked specifically about funding rates just under three quarters described themselves as ‘extremely concerned’. Nine out of ten people in this cross section of the sector said that they were either extremely or moderately concerned — a 5 percentage point increase on last year’s already elevated level.

And in case anyone thinks the sample included only ‘moaning minnies’ who would be extremely concerned about anything, the answers to other questions don’t bear that out. Only a quarter for example were ‘extremely concerned’ about discretionary support funds despite all the pressures on that budget.

The comments people made explaining their concerns were also revealing.

Unlike last year when most comments revolved around particular aspects of provision many people this year expressed fears about systemic failure, perceived threats to the viability of institutions, to adult learning as a whole or to FE as we have known it.

The explanation for this initially surprising set of answers has to be that although most people are very concerned about funding they are even more concerned about other things that are going on.

What must be the worst funding settlement for any sector of education for some time should be seen as a benchmark for the concerns expressed about other aspects of the current context.

They include government priorities, mentioned in 16 per cent of responses as of greater concern than funding, concerns about the status of the sector, about curriculum reform, arrangements for inspection and quality and the ability to meet local needs.

Row breaks out over quals funding email claims

A bitter row has broken out between two awarding organisations (AOs) over claims one had “lost” public funding for its qualifications.

OCN London has hit out at an NOCN email claiming OCN London’s 24 qualifications approved for 2015/16 meant it had “lost funding”.

The number of qualifications approved was confirmed by OCN London, but it was unclear whether it had sought approval for more.

However, OCN London chief executive Jacquie Mutter (pictured) told FE Week the claim OCN London had lost funding was “completely inappropriate behaviour” with another round of applications for 2015/16 yet to close.

The NOCN email, signed by managing director Graham Hasting-Evans and sent to providers last month, was entitled “Are your adult qualifications funded? They could be with NOCN”.

It was sent to FE Week by NOCN, which won Skills Funding Agency (SFA) approval for 152 adult qualifications for next academic year.

The email said: “The SFA catalogue shows many other AOs have lost funding for their qualifications.”

OCN London claims to be a member of the Open College Network of AOs, overseen by NOCN, however the email went on to list a number of “former OCNs” which, it said, were funded for fewer qualifications each. The list included OCN London.Jacquie-Mutter-cutout

The email added: “If you’ve been using qualifications from these organisations for your courses, you might now struggle to get adequate provision unless you move to an alternative supplier, such as NOCN.”

An NOCN spokesperson said: “This year the SFA has reduced the number of qualifications it is funding.

“NOCN has succeeded in getting 152 qualifications funded for 2015/16 but many other AOs have lost funding.

“And so it is inevitable colleges and other training providers will move provision to awarding organisations that have had their qualifications funded.”

Under new SFA rules, AOs had an opportunity to submit applications for qualifications to attract public funding before March 6 and the 406 successful qualifications were announced last month.

However, providers have another opportunity to submit applications before June 4, with the results announced on July 1 — and OCN London said it planned to submit qualifications for this window.

Ms Mutter said: “Until both reviews looking at the applications have taken place and been finalised, no awarding organisation can claim, about any other organisation, that they’ve lost funding.”

She also hit back at claims OCN London was no longer part of the OCN.

“It’s our name and you can’t claim someone is not in the OCN when they are,” she said.

However, the NOCN spokesperson said: “In 2013 the London OCN left the membership of NOCN’s OCN network.

“Due to an on-going legal dispute over the use of OCN we are unable to comment further.”

In the application window, 779 submissions were made by AOs, of which just under 60 per cent were for qualifications previously rejected for not meeting SFA specifications.

Of the 406 approved, 190 qualifications were below level two, of which more than 70 per cent were resubmissions, and 216 were
at level two or above, of which 40 per cent were resubmissions.

 

Famed Paralympian opens centre for disabled students

Britain’s most decorated Paralympian Lady Tanni Grey-Thompson officially launched a new centre for learners with learning disabilities at Barnet and Southgate College.

The 11-time Paralympic gold medallist was given a tour of the facilities and also met with students who will be using the purpose-built centre.

Proceedings opened with a speech from Lady Grey-Thompson, who also unveiled a plaque marking the launch.

“The development is inspiring and inclusive and even life-changing, offering amazing support to the students to help them lead independent, active lives. I believe that every student there will have the opportunity to fulfil their potential,” she said.

Facilities at the new centre include a hydrotherapy pool, sensory room, a range of specialist classrooms, sports hall, catering café, drama room, training flat, sensory and recreational garden.

Main pic: From left: Barnet mayor Hugh Rayner, principal David Byrne, David Burrowes MP, Barnet and Southgate College head of supported learning Charles Nelson, student Jaia Melvin-Gibbonsthe, aged 19, Lady Grey-Thompson, Ann Zinkin, college governor and Patricia Ekechi, deputy mayor of Enfield

 

Award-winning Joe over the ‘technical wall’

A Bury College student is building a successful career after claiming first prize in the Northwest Guild of Bricklayers competition.

Level-two bricklaying student Joe Higginson, aged 18, competed in the junior category of the annual contest held in Preston, where he was challenged to build a ‘technical wall’ in five hours.

He credited the college with helping him win the competition and said: “I have learnt a lot during my time here. I have always received great support from my tutors.”

Construction tutor Andy Wales said: “Joe has made myself and the college very proud of his commitment and hard work on his studies.

“This has resulted in him gaining an apprenticeship with JS Serridge, a sub-contractor for Barratt Homes, which is a fantastic opportunity for him.”

Main pic: Joe Higginson holding his winners shield

 

Learners’ balloon effort takes off

The sky was no limit for students and staff from the science, technology, engineering and maths (Stem) departments at Chichester College who launched a balloon into the stratosphere.

Armed with a “payload” of three cameras, a black box and seeds, the team released the high-altitude weather balloon as part of the Global Balloon Challenge, where winners can land prizes for highest altitude, best images, best videos and best team.

After several hours in the air the balloon, flying at about five metres per second, flew over the New Forest before picking up the strengthening winds of the jet stream high in the stratosphere.

It then blew in a north-easterly direction before bursting — just when the team had predicted it would.

Andrew Chater, head of engineering at Chichester College, said: “With all equipment intact and with the data already looking impressive I think we can safely say that we have had a 100 per cent success rate for the mission.”

Main pic: From left: Level two diploma in engineering student Gill Krymcevas, aged 18, Steve Scanlon, engineering lecturer, level two diploma in engineering student Luke Guy, 17, Kevin Twine, motorcycle lecturer, Mick Belt, engineering lecturer, Rik Tooley, engineering lecturer, Chris Hartley, motorcycle lecturer and Carl Lillywhite, motorcycle lecturer

 

Sector politicians are all bookies’ favourites

These are the political faces we’ve come to know in the world of FE and skills — but how likely are we to see them in the sector again after the General Election?

The good news for our current MPs is, at time of going to press, bookmaker William Hill said they were all odds-on favourites to win their constituencies.

But that doesn’t mean they can relax — other candidates are hot on their heels, and of course there’s no guarantee they’ll take up FE and skills posts after the election even if they do win.

Most likely to keep their seats in the Commons, according to the bookies, are Shadow Skills Minister Liam Byrne, MP for Birmingham Hodge Hill, and Shadow Junior Education Minister Yvonne Fovargue, MP for Makerfield, both with odds of 1/200.

Both won their seats with large margins in 2010, with Mr Byrne winning by a majority of 10,302 votes and Ms Fovargue with 12,490.

Next we have Skills Minister Nick Boles seeking re-election in Grantham and Stamford on the back of a 14,826 majority last time, Shadow Business Secretary Chuka Umunna, MP for Streatham, with a 3,259 majority, Education Select Committee chair Graham Stuart, in Beverly and Holderness (majority 12,987), and Business, Innovation and Skills Select Committee chair Adrian Bailey (majority 5,651), fighting West Bromwich West. They are all priced at 1/100.

Behind them, Shadow Education Secretary Tristram Hunt has odds of 1/66 of keeping his Stoke-on-Trent Central seat where he enjoys a 5,565 majority. Looking slightly less comfortable are Business Secretary Vince Cable and Education Secretary Nicky Morgan. Dr Cable, who had a 2010 majority of 12,140, is still favourite to win in his Twickenham constituency but has shorter odds of 1/8. Ms Morgan, meanwhile has odds of 1/3 to win following a 2010 majority of 3,744.

So who are the favourites for next Business or Education Secretary? Wisely, William Hill said with such a high chance of another coalition, and so many possible line-ups, the the odds were impossible to calculate.

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Football frenzy as Walsall winners lift colleges’ cup

Walsall College’s supported learning football team shot to victory at the Association of Colleges (AoC) National Sports Championships.

The team of 12 learners with a variety of disabilities had to win a regional round to qualify for the finals of the Football for Students with a Disability tournament, which was part of the AoC sports championships that took place in Bath.

They then finished ahead of sides from Tyne Metropolitan College, in North Tyneside, Bridgwater College, in Somerset, Blackpool and the Fylde College, Lincoln College and Newham Sixth Form College, in London after winning four out of six matches and scoring 10 goals.

Their college’s sports development co-ordinator Mark Howard said: “The team’s commitment, desire and attitude have been fantastic and their performances were truly outstanding.”

Main pic: From left: Winning team members Matthew Hurd, aged 17, Dean Degville, 18, Ryan Williams, 17, Stuart Foster, 19, Tom Hargroves, 18, Shaun Eldon, 20, James Beardsmore, 17, Jonathan Garratt, 18, Michael Gladstone, 23, Omar Myers, 23, and Ryan McNicol, 17

 

Exam papers ‘could be lost’ after ‘technical error’

A “technical error” in collecting Functional Skills papers has left learners across the country unsure whether their City & Guilds exam papers have been lost.

The glitch was said to be in the scanning equipment of un-named contractor, which meant papers were not uploaded to the marking system.

City & Guilds has ordered the contractor to rescan every single paper, but admitted originals may have been lost. It was not clear how many learners were affected.

N&B Training Ltd, based in Guildford, Surrey, is among the providers affected and is waiting for the results of around 40 Functional Skills maths, English and ICT tests taken by learners between January and March.

Sam Clark, owner, said: “We do not know if any papers submitted after March have been lost.

“We have been given all sorts of excuses from City & Guilds as to why we haven’t received the results yet. These range from changes in their policies and procedures; they have employed new markers and a whole cacophony of other excuses.

“Some of the results we are waiting for are for learners on our EFA study programmes. These are vulnerable learners for whom it was traumatic enough to sit the exams first time around. It will be devastating to have to tell them their papers have been lost and they need to sit the exams again.”

City & Guilds UK managing director Kirstie Donnelly (pictured below) apologised for the problem.

“I am deeply sorry for the difficulties and concerns this has caused our customers and our learners — many of whom I’ve been talking to over the past few days,” she said.

“I can reassure all of our customers that we are working extremely closely with our supplier to resolve this situation as quickly as possible.”

She said City &Guilds started using a new marking system for paper-based Functional Skills tests in January and had noticed a delay in results getting to providers by the end of the following, sparking an investigation.

She said: “Unfortunately, what became clear was that there had been a technical error in the supplier’s scanning system. This resulted in some papers not being uploaded into the marking system, which is why some results were delayed leading to concerns over missing scripts.

“At this stage, we cannot give a final figure because we’ve requested that our supplier rescan every single paper they have received. This way, we will be able to reconcile how many papers, if any, are permanently lost.”

Ms Donnelly said a number of papers had since been found, but that City & Guilds would work with providers to set up re-sits for those whose tests did not turn up.

City & Guilds said its online tests – which made up the majority of its Functional Skills offering – were unaffected.