Breaking: SFA unveils ‘mystery shopper’ scheme to test how ready providers are for apprenticeship reforms

Breaking: SFA unveils 'mystery shopper' scheme to test how ready providers are for apprenticeship reforms

The Skills Funding Agency has launched a new “mystery shopper” scheme to find out how prepared providers are for the new apprenticeship reforms.

The announcement was made in the online SFA Update just uploaded onto gov.uk.

It said: “To help us understand how prepared providers are for the new apprenticeship reforms, we are carrying out a ‘mystery shopper’ exercise to test aspects of apprenticeship readiness. This will enable us to identify any further support the sector may need to be ready to meet employer demand for apprenticeships.

“Please contact your provider manager if you have any queries.”

Major apprenticeship reforms are due to come into force following next week’s launch of the new apprenticeship levy, and employers are being given far more influence over the design of apprenticeship programmes and funding for them.

The government will be keen to see how prepared providers are for the changes.

Fresh doubts have also been raised over how ready the government is for the reforms.

It comes after FE Week revealed that a key meeting that the SFA was supposed to hold today, to reach final decisions on which providers will be allocated a non-levy employer funding allocation and how much they will receive, had been cancelled with no alternative date scheduled.

This was supposed to have followed publication of the results of the latest round of applications to the new Register of Apprenticeship Training Providers, which has also not been published.

FE Week employed our own in-house mystery shopper back in November, to test out the government’s directory of apprenticeship training providers, which had been launched the previous month.

Called ‘Find Apprenticeship Training’ and described as the one-stop shop for any employer, large or small, which finds themselves wanting to take on apprentices, it was found to be relatively easy to use. 

We have asked the Department for Education if the mystery shoppers working on this new scheme will be in-house or hired from outside, and await the response.