Caroline Allen, CEO, Orchard Hill College Academy Trust

Despite being principal of Orchard Hill College for 21 years, Dr Caroline Allen does not have an office of her own — she is out and about too often.

“It would be such a waste of a room,” she says.

“I’m never in one place. My colleagues always joke that they need to put a tracker on me and see where I go.”

Orchard Hill, a specialist college for students with learning difficulties, is spread across five different sites in London, and will take on a sixth in Hillingdon in September.

Allen is also director of the Orchard Hill Academy Trust, which includes six schools.

She believes that maintaining strong links between these different institutions and their communities is vital — and she is encouraging more collaboration with local employers, mayors, health teams and housing associations.

“Wherever possible we try really hard to build strong relationships and partnerships with our local communities, and one of my key messages that I’m trying to get out at the minute is ‘we’re here with you’,” she says.

Allen was born on Christmas day 1963 in Guildford, not far from Orchard Hill’s main site, where we meet.

A lot of vocational, professional learning is playing to people’s talent or creativity

She was the youngest of three girls and her sisters Cheryl and Wendy gave their names to the family home ‘Cherwen’. “I was a bit of an afterthought,” she laughs.

Her father, Graham, worked for a merchant bank and her mother, Maureen, was a dressmaker. They still live in the same home and Allen describes her childhood as “really lovely”.

“When I was little I used to have parties in the summer, because of course you couldn’t really have a party at Christmas,” Allen says.

“My mum used to say it’s an official birthday — like the Queen.”

Allen’s education began at local primary school The Raleigh School in Horsley, and then Tormead, a selective independent girls’ school in Guildford.

The school gave her “a lot of understanding about how the world works”.

She remembers her headteacher, Ms Shackleton: “She was about my height, she was tiny, but she had a big personality.

“She would say every day, every assembly: ‘Hold your heads up high girls.’ ”

Allen says she still heeds this advice today.

“When I’m walking through the college now, I might have all these things going on in my head, but I think of that. If I went round as a nervous wreck everyone else would be too — it catches.”

She studied music, English and French at A-level, and as the only person in the year doing music she was taught one-to-one.

She sang and played piano and even managed full marks in her theory exam — despite her teacher “tearing his hair out” while she was learning.

She then went on to attend the Central School of Speech and Drama at Swiss Cottage, and did her teaching degree there in speech and drama.

“It’s paid off enormously with what I do, because I’m talking to people all the time, I’m talking to big groups.

“I think all teachers should get drama trained, it’s really good for interaction and communicating in different ways. A lot of the staff here are into some form of creative hobby.”

She says this really helps in working with young people with special needs.

“A lot of vocational, professional learning is playing to people’s talent or creativity and I think that we need to not lose that as we go forward,” she adds.

Allen’s next step was a big one — she wanted to see the world, so bought a one way ticket to Hong Kong.

She stayed there for two years and during this time gained her first experience of teaching.

“I taught everybody from age two to age 64. I taught English as a foreign language, business English, kindergarten, and I taught people with special needs as well,” she says.

“One of the people I worked with was quite severely autistic, he was quite challenging in his behaviour so I was working a lot on communication with him — I enjoyed that.”

By the time she returned to the UK, Allen had decided that special needs was the field for her.

“I found the job here as a teacher and immediately knew this is it, that’s the one,” she says.

It is 29 years since she first joined Orchard Hill and she jokes: “It’s like the Bermuda Triangle here – you’ll never escape.”

Allen now lives in Cheam, Sutton, with her son Kieran, who is 18.

He is studying Visual Effects and Games Design at North East Surrey College of Technology (Nescot).

They are close and recently travelled to Paris for an Easter holiday together.

“He’s lovely, I’m very lucky. He’s such a nice person, very supportive,” she says.

Kieran is volunteering with the Orchard Hill digital learning department once a week, helping with a project that Allen is particularly proud of because it has been partly created by the students.

They have worked on a digital portfolio tool that profiles a learner’s journey electronically, and Allen says it has been really important in helping them to convey their successes to others.

The college also offers traineeships and Allen has cultivated a partnership with Guy’s and St Thomas’ hospitals in London to deliver these, which has presented a great range of learning opportunities for Orchard Hill learners.

“With the two hospitals and also the community teams, there is virtually every job in the world in that little area,” she says.

“Within the hospitals, they’ve got Costa Coffee and that sort of thing, so it’s not just the hospital jobs there are other franchises as well.”

Allen says that some of the students at Orchard Hill find communication very difficult, but she adds that with a bit of patience opportunities can be found for everyone.

“It’s very challenging, but once you get through all of that and teach them how to communicate well, they can find their niche – the thing that they’re really good at.

“I always say we’ve all got a slot, and if you’re in the wrong slot that’s when things can go wrong. It takes a bit of trial and error.”

She gives that example of one student with particularly challenging behaviour who eventually found a job in a training centre for boxing. “They love him,” she says with a grin.

Outside of Orchard Hill, Allen sits on the Education Funding Agency Advisory Board and the London Young People Education and Skills Board. She is also a member of the Association of Colleges London Regional Committee and a governor at Croydon College and St Dominic’s School, in Surrey.

These additional roles help her to maintain an understanding of the sector as a whole and how its different parts are connected.

She says that seeing things from a range of perspectives is important in helping students with special needs to progress through education and into employment.

“In education, people are under pressure to show results and attainment, and that doesn’t always help with inclusion. It’s the value added that I think we should be focusing more on, rather than very simplistic qualification outcomes.

“Our students should be appreciated for what they can offer, as opposed to being thought of as recipients of care.”

She adds that communicating clearly and building strong connections with the local community is part of driving this forward.

“It’s about having a lot of really enthusiastic support both ways and trying to work together so that our students can get good outcomes from those relationships,” she says.

“You always learn from everybody else — it might be a problem fitting it all in my diary, but I think it is a good way of working.”


 

IT’S A PERSONAL THING

What’s your favourite book?

Emma by Jane Austen

What do you do to switch off from work?

I do Qi Gung and Tai Chi. I’ve been doing that for about 30 years and I reckon it’s the only way I can survive. I also do swimming and golf. I go walking with my son in National Trust places and we like that because he is a brilliant creative storyteller and he makes up stories as we go. We do a lot of travelling

What’s your pet hate?

I don’t like people being rude. I think it’s unnecessary

If you could invite anyone to a dinner party, living or dead, who would it be?

The Dalai Lama

What did you want to be when you were growing up?

I wanted to be a teacher. My drama teacher when I was little, probably about nine or 10, was just fabulous. Her name was Felicity Blackstone. She really helped me and talked to me as an equal. She gave me a love of Shakespeare too. She inspired me


 

CURRICULUM VITAE

Born: 

1963 – Born in Guildford, Surrey

Education & Career:

1968 – Joined The Raleigh School

1975 – Joined Tormead School

1982 – Began studies for a B.Ed (Hons) degree in Speech, Drama & English at Central School of Speech and Drama

1985 – Completed an MBA at University of Keele

1986 – Moved to Hong Kong, taught English as a Foreign Language/Business English/Special Needs

1987 – Move back to the UK and started teaching at Orchard Hill College

1995 – Made principal of Orchard Hill College

1997 – Son Kieran born

2000 – Appointed chair of Learning & Skills Council London South

2006 – Awarded OBE for services to FE in Queen’s Birthday Honours list

2008 – Member of the London Region Learning & Skills Council for one year

2009 – Completed a PhD in organisational management and business excellence at Birmingham University

2011 – Became Vice Chair of Croydon College Corporation

2012 – Member of London Region Young People Education & Skills Board, London Councils

2013 – Made chief executive officer of Orchard Hill College Academy Trust


 

Click on the image for a larger version

Dr-Caroline-Allen-timeline

First prize for funky bunch

A pair of enterprising students from Bedford College were triumphant in the 157 Group ‘Going Further’ Digital Skills competition last week.

Ben Dixon, aged 18 and Kylan McCaffrey, 20, who called themselves Benny Ben and the Funky Bunch, competed against five other finalists at Google headquarters.

The competition challenged students to test their digital and design skills by redesigning the 157 Group website.

During the final each group pitched their design to a panel of experts, who quizzed them on their work in a Dragons Den style format.

From left: Ben Dixon and Kylan McCaffrey at the 157 Group ‘Going Further’ Digital Skills competition

The judging panel included Ian Pretty, 157 Group chief executive, TV presenter Maggie Philbin, Nigel Sale, senior manager at Google, and Sophie Devonshire, chief executive of The Caffeine Partnership.

Ben and Kylan, who study a level three BTec diploma in IT, bagged an HP Chromebook and an HP Officejet Pro printer each for winning as well as an ingenious HP Sprout Pro for their college.

Skills Minister Nick Boles said: “157 Group’s competition is an excellent way to help students gain the skills needed in our increasingly digital world. The participants will take away a wealth of experience to use in their future careers.”

Movers and Shakers: Edition 171

George Trow has announced his retirement as principal of Doncaster College after more than six years at the helm.

He will leave at the end of the summer term.

Mr Trow moved to Doncaster College in May 2010 during a time of trouble.

The college had been rated ‘inadequate’ by Ofsted in 2008 and was on the brink of financial failure.

In its most recent Ofsted report Doncaster College was rated ‘good’.

Chair of the corporation, Paul Pascoe, said: “George is an inspirational leader who has led the college from a position of difficulty to one where the college has real belief in itself, able to deliver the very highest quality to its students who are always at the very heart of all the college does.

“The college is now in a much improved and strong position in the business and local community and is seen as a key player in Doncaster’s economic future.”

Mr Trow joined Doncaster College from his position as principal of Rotherham College of Arts and Technology.

He has worked in a range of colleges for more than 30 years.

Meanwhile, Ioan Morgan CBE has joined Farnborough College of Technology as interim principal following the retirement of Christine Slaymaker CBE.

Mr Morgan has been a principal for 25 years in a number of different colleges, latterly at the Warwickshire College Group.

He said: “I am very proud and excited to have this opportunity to lead Farnborough which has a fine national reputation for high quality and financial strength.

“Challenges for all colleges lie ahead, but I am confident Farnborough will be ahead of the game and will, as always, have learners at the heart of all it does.”

Ms Slaymaker retired after working at the college for nearly 15 years.

She said she had “enjoyed” all of her time at Farnborough and paid tribute to the “hard working, diligent and professional staff who have achieved so much in terms of national accolades and plaudits but also for each and every individual learner who studies with us.”

And the Association of Colleges (AoC) has announced Ian Ashman, principal of Hackney Community College, as its president-elect.

Mr Ashman will take over from current president John Widdowson on August 1.

Having begun his career in FE in 1993, Mr Ashman has held a range of college posts across London, and has been a principal for more than 13 years.

He has been chair of the AoC London region since 2010 and is also a member of the London Enterprise Panel – Skills and Employment Working Group.

Commenting on his new position, Mr Ashman said: “I want to help the AoC continue to make the strongest case for the sector during a period of change.

“We need to ensure that colleges have a powerful voice in the coming year, particularly given area reviews, delegation of skills funding and financial pressures, alongside the transition to a new chief executive.

“I am looking forward to travelling around the country to visit colleges while working closely with the AoC team, to influence decision makers, to secure the best outcomes for our students, communities and colleges.”

The Department for Education (DfE) also announced this week that Jonathan Slater would take over from Chris Wormald as the head of civil servant.

Mr Slater, currently director general and head of the economic and domestic affairs secretariat at the Cabinet Office, will take up the role of permanent secretary at the DfE on May 3.

The news follows the announcement in January that Mr Wormald, who has been the DfE’s permanent secretary since March 2012, would be moving to the same position at the Department of Health.

Theatrical make-up winner

An artistic Rugby College learner has picked up more than £1,500 worth of prizes after winning a student theatrical make-up competition.

Lydia Noble, who studies a level three extended diploma in production arts, travelled to the professional make-up academy in Birmingham for the national Student Artist competition.

Lydia Noble (right) and her make-up model, Lauren Colledge, aged 17
Lydia Noble (right) and her make-up model, Lauren Colledge, aged 17

The 20-year-old, who beat 10 others in the event, said: “It was my first competition so I really didn’t think I’d win. When I heard my name called it was so exciting, especially as all the other competitors were so good.

“I definitely want to go into film and TV make-up, so this is great for my CV.”

Lydia’s prizes included a range of special effects make-up and brushes as well as a trip to London for a professional photoshoot.

Kelly Taylor, lecturer in theatrical make-up at Rugby College said: “For Lydia to win in her first competition is fantastic, and the prizes she has won, as well as the experience, will set her up really well for her future career.”

 

Main photo credit: Credit Tt Visuals

 

Hold fire over outright subcontracting ban

Mark Dawe explains warns against hasty decisions being made over subcontracting because of a new Skills Funding Agency (SFA) review on brokering.

The SFA review of the use of brokers in relation to subcontracted skills provision should not be a reason in itself to add further weight to calls for an outright ban in subcontracting.

At AELP, we are under no illusions that the future of subcontracting as a whole is under the spotlight.

It is an indictment of the current system that the opportunities to pursue subcontracted business are now so numerous

The SFA has decided to ban subcontracting for all loans funded provision from 2017-18, while at the same time the total loans facility being offered to colleges and providers is being increased by 29 per cent.

It will be interesting to see if the larger facility can be exhausted without subcontractors in the market, even with the agency actively approaching current subcontractors to see if they want direct access to it.

The other shift in policy is that under the levy system for apprenticeships, subcontractors will be able to redeem their employers’ digital vouchers directly with the SFA, if they are on the Register of Training Organisations (ROTO).

Given the implications of a large number of providers possibly taking advantage, this has necessitated an agency review of the capacity and capability tests that need to be satisfied before a provider is admitted.

We have always said that a key tenet of the apprenticeship reforms should be the upholding of employer choice, which actually exists under the current system.

But the reform process needs to be managed, so as not to cause unreasonable disruption to customer relationships that have worked well and delivered successful results.

It is arguably the scale of subcontracting and the associated payment of management fees that have prompted this policy response.

Yet the AELP case is that this could have been avoided if the current funding system worked better.

Growth of good performing independent training providers through a direct contract has often been restricted, even though new employer demand has been clearly evidenced.

So it is hardly a surprise that as entrepreneurial businesses, they have gone looking for it from other sources, particularly from institutions that either don’t have a work based learning capability or a strong employer engagement strategy.

The biggest frustration of the handling of providers’ growth requests over the last year or so has been that committed employers willing to offer apprenticeships have had to be turned away, because there was no guarantee that funding would be forthcoming.

But it is also an indictment of the current system that the opportunities to pursue subcontracted business are now so numerous that brokers are able to flourish as part of the market.

On the issue of subcontracting best practice and the question of justifiable management fees, AELP alongside the Association of Colleges made a major effort to bring about improvements three years ago in the form of the Common Accord.

And although the accord has a reference within the funding rules, its voluntary status could have arguably been bolstered by more forceful backing from the authorities.

The case for allowing subcontracting to continue to be part of publicly funded employment and skills provision has been persuasively set out elsewhere, such as providing employers access to specialist providers in complex areas such as construction projects.

The largest levy paying employers are likely to want to do deal with only one provider, but it shouldn’t be expected that a single provider can deliver everything the employer needs.

For example, how often will a level two apprenticeship provider in call centre operations be able to also offer a level seven in management?

Therefore, it would seem appropriate to encourage strong partnerships of providers to ensure employers get outstanding provision across all their requirements and not prevent such practice through artificial restrictions.

Before any further policy decisions are made, it would certainly be very helpful for the SFA to publish a clear statement of what the Agency deems as subcontracting.

Featured: Piece of wedding cake for Quirky Quafts

Young entrepreneurs who suffer from a range of learning disabilities used their new enterprising skills to make the wedding centrepiece for the bride and groom of their tutor’s daughter, writes Billy Camden.

A bride and groom were given a sweet treat for their wedding day from young entrepreneurs who suffer from a range of learning disabilities at Darlington College.

The students, who study a Next Steps course, designed and built a mobile sweet trolley for Jo Wright and Elliott Biddle.

They were commissioned to make the wedding centrepiece by bride Jo’s mum Ali, a learning with difficulties co-ordinator at the college.

“Every year within Next Steps we run an enterprise programme to enable our young people to gain the skills needed to run their own small businesses,” said Ali.

The bride and groom enjoy the sweet trolley at their wedding
The bride and groom enjoy the sweet trolley at their wedding

“This year the students, who call themselves Quirky Quafts, decided to create a business designing products to sell to make money for their end of year trip and to donate to various charities.

“I thought it would be a lovely idea to have a sweet trolley at Jo and Elliot’s wedding so I asked Quirky Quafts if they could help and I couldn’t be happier with what they have done.”

With a budget of £150, the team of 10 students divided into groups to research, plan, design, build and stock their first large-scale enterprise.

Project manager Shaun Moore, aged 19, said: “We created a mood board with ideas that we showed to Ali before asking the college’s construction department for some spare wood.

“We then got the motor vehicle body shop students to spray an old metal video cabinet pink before attaching the wooden backboard to make it looked like a sweet trolley.

“The team made all of the decorations for the trolley and even created paper sweet bags with a picture of the bride and groom.”

After researching all of the bride’s favourite sweets the Quirky Quafters then stocked the trolley with bowls of love hearts, assorted jellies, boxes of Smarties, candy false teeth, fizzy cola bottles and dozens of lollipop bouquets.

Student Josh Bridge, 18, said: “The best bit of the project was finding out the prices for the sweets and decorating the trolley with them.

“It was quite hard at times but we learned a lot and even managed to resist eating the sweets — even the coal bottles which are my favourites.”

The project took four and a half weeks from start to finish and was ready in time for the wedding on April 1.

The bride and groom were so pleased with the end result that they sent a note to the Quirky Quafts team thanking them for their “spectacular” sweet trolley.

Bride Jo said: “The team worked so hard and the trolley looked amazing. I can’t thank them enough.”

Assistant project manager Josh Cheney, 17, said: “It felt very good to get a thank you card from Jo and Elliott.

“It was a lot of hard work and I’m very relieved that it was a success.”

The trolley is now back at Darlington College and Quirky Quafts are using it to start up their next enterprise scheme selling sweets to students and staff.

Main pic: Next Steps students at Darlington College with their wedding day sweet treat

Don’t rely on volunteers to improve careers advice

Laura-Jane Rawlings raises concern about the reliance on employer volunteers to make the government’s careers advice strategy work.

We are gearing up to a very important period for young people as many are about to start sitting exams but also taking their next steps.

In these key transitions, we need to support them to effectively navigate education, employment or training choices ahead of them.

Young people and employers have cited that poor quality careers education and information in schools is contributing to the issues of youth unemployment.

It seems that DfE has replaced a well-funded careers strategy with the idea that the business community can fill the gap

In 2014, I took a number of young people to meet with colleagues from the Department for Education (DfE) to discuss what they felt the barriers were to employment.

They spoke of their desire to have a better understanding of all their career options, time with a qualified adviser and time to develop the skills and experience that employers want.

Some spoke with real passion about the struggles they have faced making the transition without good guidance.

The DfE introduced the Careers & Enterprise Company has to ensure young people are prepared for life beyond education.

With a £20m investment in spring 2015, the company focused on encouraging greater collaboration between schools, colleges and employers.

Many of the principles for the company’s ‘toolkit’ come from the findings of a report from the Gatsby Foundation.

What is lost from the report is the cost to a school of £54,000 to implement the Gatsby strategy — an equivalent of about 1 per cent of a school’s budget.

It seems that DfE has replaced a well-funded careers strategy with the idea that the business community can fill the gap.

Employers are a large part of the equation when it comes to frameworks for good careers work, such as The Careers and Development Institute framework and London Ambitions.

Many employers are engaged with schools; significant numbers of organisations (the Education and Employers Taskforce, Team London etc) benefit from exceptional volunteer support from employers.

Our Young Members tell us that they value this contact with employers.

However, there are other important ingredients including a stable career education programme in schools and the provision of high quality, face to face career guidance provided by a qualified practitioner.

We must acknowledge that not all employers want or have the capacity to engage.

UKCES research highlights that 66 per cent of employer’s value work experience, but only 38 per cent of employer’s offer support.

The Government is looking to employers to volunteer for a new mentoring initiative, as well as the array of initiatives from DWP.

I fear we could exhaust the grace of the business community. Can we really build a sustainable solution that is solely reliant on volunteers who receive minimal training?

From my experience, as a school governor and head of an organisation with many volunteers, I know it is a risky business to rely on volunteers alone.

By the nature of business, employers are busy and with the best will in the world volunteering is dropped when other pressures take hold.

One school told me the enterprise adviser they have been assigned is too busy to do any real work with them, and the school is too busy to engage with a service that is not.

While a member of school staff has the role of ‘careers lead’ tacked on to their day job, and a member of the local business community is volunteering in the adviser capacity, can the big change we need to see in careers education really happen?

Some 853,000 young people aged from 16 to 24 in the UK were not in education, employment or training at the end of 2015.

The issue of careers education, the role of employers, and the commitment from government needs to be ironed out fast before more young people are failed by us.

We know good careers education and employer engagement can do amazing things.

But we must start with mandating and real monitoring from government — what gets measured in our schools gets done.

To see the £20m investment in the company pay-off, to ensure young people get the service they need to secure full employment and for employers to benefit from a skilled, productive workforce, we must see a genuine, properly – funded, commitment to careers education from this government.

Winning colleges taking sport more seriously

Last weekend’s national colleges sports championships, held in Newcastle, Sunderland and Gateshead, were a huge success, judging by feedback from the students, staff and stakeholders who took part.

More than 1,800 students from 137 different colleges representing 11 regional/ national teams descended on Tyne and Wear for a three- day festival of sporting competitions.

These championships are an annual showcase for sporting competition in colleges, but they are only the tip of the iceberg.

Most of the work of the AoC Sport organisation is directed towards developing competitions within and/or between colleges in England and, most importantly, encouraging more college students aged 16 to 23 to take part in regular physical activity.

More than 250 colleges have now joined AoC Sport, which was created in August 2014, by bringing together several different college sports groups.

The reasons for joining vary from college to college, but there is no doubt that sport is an increasingly important part of the offer that colleges are making to their learners.

There are many reasons why colleges are investing time and money in sport and physical activity for students, even a time of financial austerity in the sector.

Firstly, there are important social, moral and educational reasons for offering sport in colleges.

Sport, post-16, does not need to look like a compulsory PE lesson

This country is facing a growing challenge with obesity and poor health, especially among lower socio-economic groups.

Research has shown that the most important points in a person’s life to take up regular physical activity are when they start and finish school, and the biggest drop-off point is at ages 16 to 23.

Colleges are very well placed to introduce young people to regular, enjoyable physical exercise, in part because of the important employability agenda within the sector.

Sport, post-16, does not need to look like a compulsory PE lesson.

More than 140 institutions now have college sportmakers, who were initially funded by SportEngland to lead on this work.

And, of course, all this helps colleges deliver programmes of study to their 16 to 18 year old students.

At last weekend’s championships, we had some student participants who had never left their own cities and regions before, which again illustrated the wider social benefits of the sport offer in colleges.

Secondly, employment in the sport and leisure industry across Europe is forecast to increase significantly by 2025, and most colleges now offer a range of technical and professional courses at levels one to five related to this growing industry sector, as well as an increasing number of apprenticeships with employers.

Thirdly, competitive sport in colleges can be offered on a regional and national basis at a level beyond that of the schools and training organisations which compete with colleges for 16 to 23 year olds.

The range of sports, the regional leagues and cup competitions and the national championships enable individual sporting students to compete at appropriate levels and the numbers of learners in colleges allow for competitive teams in many different sports.

There is little doubt that sport helps with student recruitment.

For many colleges, sport has also enabled them to enhance their community leadership role, developing partnerships and branding with local professional and amateur clubs, sharing facilities and building local networks.

Sports academies exist in many colleges and in many sports, from archery to table tennis, which enhance the offer to potential students and enrich the college.

At AoC Sport we have found that even colleges with few or very restricted facilities can make an interesting and engaging sport offer to students and our regional staff can advise on some of the ways to do this.

Networks of heads of sport and operational staff now exist in all regions and are supported by AoC Sport colleagues.

Having missed out previously, we are beginning to see a greater understanding of how FE can help the government to address its sport and health priorities. I hope that before long all colleges will be engaged in the world of colleges sport.

Check out full FE Week coverage of the weekend here

Pushing for a pilot

The latest apprenticeship levy operational guidance is almost totally geared at explaining how it will work for the employers forced to pay it.

This is welcome, although 5,000 words on a single government web page seems a little rushed and half-hearted.

But colleges and independent training providers remain largely in the dark about how it will affect their funding from April next year.

There is promise of ‘provisional’ detail next month, but this is a poor state of affairs when you consider the change kicks in for all new apprenticeship starts four months before the end of the 2016/17 academic year.

Despite the admission there will be a phased implementation it strikes me that everyone, civil servants included, will wonder whether switching to the levy from April 2017 is over ambitious.

Few large scale government IT projects involving multiple departments start with a national roll-out, for good reason.

So let’s hope there is a plan B, which (whisper it) might even include the not so radical idea of undertaking a pilot…