Supporting Improvement

Download your copy of this free 16 page special supplement, produced in partnership with LSIS, via the link below:

Supporting Improvement supplement

Introduction to supplement

A host of knowledgeable contributors have made this Learning and Skills Improvement Service (LSIS) supplement,
put together by the team at FE Week, an invaluable source of advice and guidance on provider improvement.

Contained within are relevant and upto-date news items, pieces from industry insiders, along with features and coverage of events to provide inspiration as to what those in the learning and skills sector might do to better their institutions.

Of course, these are the well-known aims of LSIS and so where better to start the indepth nature of this supplement than with a full analysis of the recently-produced How Colleges Improve report.

Based on inspections of more than a dozen colleges, it was commissioned by LSIS and Ofsted and highlights the
importance of strong governance at colleges.

The report and reaction to it from within the FE sector from the likes of Ofsted national director for learning and skills Matthew Coffey, LSIS chief executive Rob Wye and Association of Colleges director of education policy Joy Mercer, are featured on page 4.

This is preceded by two news items on page 3 that will be of interest to anybody who deals with Ofsted. The first item centres on concerns about Ofsted reports issued under the new common inspection framework (CIF). It looks at whether colleges are getting the feedback they would want.

The second news item reveals the extent to which colleges see Ofsted’s recentlylaunched Learner View — billed as a Trip Advisor-style measure of success or failure — as offering a useful aid in the quest to raise standards.

But getting back to in-depth coverage, this supplement delves into the work of LSIS on page 5, where the reader will find an interview with Abi Lammas, one of LSIS’s regional development managers (RDM). The role of RDM involves working with providers who want nothing more than to improve their service.

Our experts’ section kicks in from page 6 and features Chris Thomson, principal of Brighton Hove and Sussex Sixth Form College, Rebecca Yeomans, Operations Director at B2B Engage, Michele Sutton, principal of Bradford College and Richard Atkins, principal of Exeter College.

Further expert pieces come from David Sykes, director of The Skills Network, Tony Lau-Walker, chief executive of Eastleigh College, Rob Wye, LSIS chief executive, and finally, Ofsted’s national director of learning and skills, Matthew Coffey.

Chris Thomson gives an insightful account as to how Ofsted inspections are seen as a distraction to his main concern — meeting the learning needs of students, and Rebecca Yeomans explains the improvement journey her firm made in just 11 months to go from satisfactory to good Ofsted gradings.

On page 7, Michele Sutton talks about how her college coped with inspection despite the absence of a key member of staff, and while it may well sound nightmarish, but a 21-minute Ofsted inspection warning was exactly what Richard Atkins got — and yet his college emerged with outstanding ratings. On page 10, where David Sykes covers just what providers can expect under Ofsted’s new CIF. The need for a truly critical self-assessment is then made clear by Tony Lau-Walker.

The How Colleges Improve report returns as the subject of pieces from its two authorising bodies, with Rob Wye, from LSIS, and Ofsted’s Matthew Coffey highlighting its implications and recommendations.

Coverage of two key sector improvement events completes this supplement. The first, across pages 12 and 13, is
from a Westminster Briefing debate on professionalism in FE that took place just a day after Lord Lingfield’s review into the issue was released.

The second event, on pages 14 and 15, was an LSIS funded event on preparing for inspection under the new CIF that was led by Megan Whittaker — an additional Ofsted inspector of more than 10 years. So there you have it — plenty to digest and plenty to discuss.

But no matter where you as a provider are placed in terms of Ofsted’s gradings, all here at FE Week wish you the very best in achieving improvement.

Teachers unskilled to provide careers advice

The fifth annual Colleges Week has kicked off with the publication of a report that shows schoolteachers and parents are struggling to give youngsters the right advice to prepare for the world of work.

Colleges Week bosses are hoping students and lecturers will take part with a host of events up and down the country and are calling on event organisers to tweet what’s happening using #collegesweek as a hashtag.

The theme of this year’s week, which ends on Sunday, is employability and work readiness.

“This study shows that teachers, in particular, recognise they are struggling with this challenge.

Research released by the Association of Colleges (AoC) to mark the event suggests that 82 per cent of teachers felt that they didn’t have the appropriate knowledge to advise pupils on careers.

The research further claims that 44 per cent admitted giving a pupil bad or uninformed advice in the past, and that 82 per cent wanted better guidance on advising pupils about their options post-16.

Twenty per cent of parents felt out of their depth advising their children about careers, while 32 per cent said they only felt comfortable talking about jobs they knew.

Joy Mercer, AoC director of policy, said: “Overall parents and schoolteachers exert more influence on a young person’s education choices than a school careers adviser.

“This study shows that teachers, in particular, recognise they are struggling with this challenge.

“Careers advice is a professional discipline that requires training and development, and we know that many school budgets cannot stretch far enough to fund this resource.”

Colleges Week is supported by The Skills Show, the UK’s biggest careers and skills event, which takes place at the NEC Birmingham from Thursday to Saturday.

A Colleges Week spokesperson said: “The idea of the week is to showcase the vital role that colleges play in providing young people, adults and businesses with the opportunities they need to succeed. This year’s theme aims to highlight how colleges can improve people’s chances of getting into work and help businesses to grow.”

She added: “It is supported by The Skills Show, and much of the materials developed have been designed to complement Skills Show activity. For instance, we created a guide for colleges to engage schoolteachers with have-a-go events.”

New Facebook application Quizl has also been launched to mark Colleges Week. It is for 14 to 18-year-olds and aims to get them thinking about their future.

Available from www.quizl.co.uk, it has been developed in with careers advice experts from Babcock Lifeskills.

Send a write-up of your Colleges week event, including pictures (with captions) for inclusion in FE Week to news@feweek.co.uk. The best five contributions will win an FE Week mug full of sweets.

Where have all the students gone?

More than a million students could not be traced by researchers wanting to find out what happened to them when their courses finished.

Just 12.9 per cent of 1,455,746 students could be reached in a study by GfK NOP Social Research on behalf of the Skills Funding Agency (SFA).

Researchers were hampered by a host of contact phone number problems, including incomplete numbers, no answers, engaged lines, barred numbers and numbers directing through to computer and fax machines.

The problems meant that just 188,259 learners completed the interviews, although the report does not go into detail on what happened to them.

“Even after heroic efforts by the researchers the output is unlikely to be of much help to potential students.

Mick Fletcher, visiting research fellow at the Institute of Education and member of the Policy Consortium, said the report highlighted the difficulty faced by providers in determining learner destinations.

“Even after heroic efforts by the researchers the output is unlikely to be of much help to potential students.

“They are not very likely to be interested in the average performance of those who started on a whole range of courses at different levels the year before last, and most unlikely to look into the details of how the indicator was produced.

“If the aim of the exercise is to help real people make choices rather than help quangos to rate institutions, money would be better spent on more detailed local analyses of what happens to students on specific programmes.”

Matt Dean, technical manager at the Association of Colleges, said: “It’s very difficult for colleges to track learners’ destinations.

“Mechanisms to contact students by the details provided are there, but there’s no guarantee these will remain correct or that students will be willing to participate.

“Once a learner leaves, it’s extremely difficult to track them. It’s easier to track learners who go into higher education through UCAS and universities themselves, but tracking learners who go into employment is a real struggle.

“There are protocols preventing even government departments sharing this kind of data – and it would be a huge amount of data to manage. It would require high-level policy discussions to solve and involve the Departments for Education; Business, Innovation and Skills; Work and Pensions; The Treasury and Her Majesty’s Revenue and Customs. We would have to see all these bodies sharing coherent, consistent and accurate data, and for it to be kept in a robust system.”

An SFA spokesperson said it was handling an FE Week query on the cost of the research under the Freedom of Information Act.

“Learner destinations is one of four performance indicators on the FE Choices comparison site that aims to give learners and employers clear and consistent information about colleges and training providers to help them to make better, more informed choices about where to learn or train.

“This report was one part of the work GfK NOP commissioned . . . to establish the learner destinations performance indicator scores for providers for the 2009/10 destination year.”

Group chair appointed to steer FE Guild

An independent chair has been appointed as proposals to create an FE Guild take shape.

David Hughes, chief executive of the National Institute of Adult Continuing Education (NIACE), has been appointed chair of a steering group.

His appointment follows a meeting of Association of Employment and Learning Providers (AELP) chief executive Graham Hoyle and Association of Colleges (AoC) chief executive Martin Doel.

“I am certain we can develop a new organisation that advances professionalism, improves leadership and governance and helps to deliver even better learning opportunities across England.”

Mr Hughes said the guild — a single body to set professional standards and codes of behaviour as well as develop qualifications — provided a great opportunity to enhance the status and reputation of the sector.

“We need employers and practitioners, and the organisations that represent them, to come together to make this work on behalf of the adults and young people who are served by the sector.

“I am certain we can develop a new organisation that advances professionalism, improves leadership and governance and helps to deliver even better learning opportunities across England.”

He believed he was invited to become chair because of the “unique” place and purpose of NIACE; it did not represent any interest group, other than learners.

“Second, I hope I have a reputation for getting things done . . . and there is a lot of work to be done to build consensus about the purpose, role, structure and governance of the FE Guild. I hope to be one of the people driving that forward over the coming months.”

He said the steering group now had to meet employers, practitioners and representative bodies to debate and discuss what the guild should focus on, how it should be set up and what the governance arrangements would look like.

“That debate and discussion needs to be thorough, professional and intense. Our aim has to be to have the guild up and running in mid-2013, starting to develop its role and its activities and having an impact in the next academic year.”

It is understood that one of the steering group’s first tasks is to develop a list of functions for the guild.

An AELP spokesperson said: “Following the ministerial announcement accepting our bid with the AoC to create an FE Guild, Graham Hoyle and Martin Doel invited all the key players who supported the bid to a meeting to consider next steps.

“The group asked Graham and Martin to set up a small project team of four to act as a steering group for the project.

“Notwithstanding the agreed need to develop a guild that was employer (provider)-led, it was felt that an independent chair would be both helpful and appropriate.”

The AoC declined to comment.

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Editors comment

Mission Impossible 

It’s a tough job but somebody’s got to do it.

And with David Hughes in charge of the steering group, the FE Guild has got a chance.

It was always going to take a brave man, or woman, to try to match up the seemingly competing interests of the two leading bodies.

The AoC’s marriage to AELP could be one fraught with troubles — public sector interests pull in one direction, while profit motives pull in the other.

Experience and knowledge of the sector will be required to strike the right balance. And David has both.

So FE Week would like to publicly wish him the best of luck in matching up the demands of the AoC and the AELP.

And that’s before you mention the plethora of other bodies involved.

Nick Linford, editor

Provider network event: An inspector calls time on lack of CIF preparation

Ofsted’s new common inspection framework came under the spotlight when providers met for an expert guidance session led by inspector of more than 10 years’ experience Megan Whittaker.

Around 35 representatives from a range of providers, including colleges and subcontractors, were at the conference entitled Preparing for Inspection with the new Common Inspection Framework.

The event, which took place at the Goldsmith Centre, in Letchworth Garden City, Herts, opened with an exploration of the differences between the old inspection framework and its successor.

“The main changes are the emphasis on the quality of teaching, learning and assessment and on how effective the strategies of improvement are,” said Mrs Whittaker, director of Quality for Excellence.

“Teaching, learning and assessment [TLA] have become a limiting grade, with inspectors spending more time reviewing TLA both in traditional classrooms and outside and talking to learners with their work or independent learning providers; and the grade three descriptor is now improvement required.

“There is also strong focus on outcomes relating to progress and progression of different groups of learners; and, a strong focus on destinations into employment and higher level qualifications.”

The new inspection framework was introduced from September following Ofted’s Good Education For All consultation that ended in May.

The framework includes a reduced inspection notice period from three weeks to two days and there will normally be a re-inspection of providers ‘requiring improvement’ within 12 to 18 months and providers with the grade twice in a row can be judged inadequate on their third inspection if they haven’t improved.

Matthew Coffey, national director for learning and skills, said: “Ofsted received hundreds of valuable responses to the Good Education For All consultation enabling us to listen and act on any concerns raised.

“Often learners were more positive about the proposals than many of the providers. In shaping the arrangements for inspection Ofsted has given particular weight to learners as the primary users of the services within the sector.”

And at the Letchworth session on the new CIF, which took place on Monday, October 29, Mrs Whittaker, an additional Ofsted inspector since 2000, warned providers to have systems in place to cope with the new framework’s shorter notice period.

“The main problem I expect to see with the new framework is the short notice period of inspection,” she said.

“Therefore providers need to ensure their improvement planning processes are continually updated as part of the quality assurance process.

“The inspection team coming in will be looking for where you are now, where you were and where you are heading.

“Tracking systems monitoring learners’ progress should be kept updated because a judgment will be made in outcomes asking ‘are learners on track to succeed?’

“Providers should also be keeping current information relating to learner numbers, location of learners, types of provision, for example apprenticeships, community learning, details of contractors, subcontractors and employers.

“Having all this information and keeping it up to date sounds a simple and obvious thing, but it can be something some providers struggle with.

The main problem I expect to see with the new framework is the short notice period of inspection”

“Another thing to consider is that in relation to workplace learning, there’s a requirement to put forward a programme of visits for the inspection team to make a judgment on teaching, learning and assessment, so there needs to be a well-kept weekly diary knowing where assessors will be covering what type of activity.

“Two further issues are that firstly stakeholders such as employers and governors will be involved in an inspection and will need to be included in preparations, and secondly, performance management processes will need to be kept updated  at all levels. For example, monitoring of progress against action plans following lesson observation, impact of continuing professional development sessions on teaching practice.”

The event, funded by the Learning and Skills Improvement Service (LSIS) through Keits Training Services, was hailed a success by Mrs Whittaker and organiser Anna Morrison, manager of the Bedfordshire and Hertfordshire Provider Network.

“The main issues raised by providers in the session related to making judgments around teaching learning and assessment both as an organisational process and as an evidence base to make overall judgments for self-assessment,” said Mrs Whittaker.

She urged all providers to read Ofsted’s How Colleges Improve, from September this year, and also Ofsted’s Ensuring Quality in Apprenticeships, which came out last month [October 2012].

“The providers processes ranged in levels of robustness and improvement planning linked to performance management in some were underdeveloped.

“The session had been designed to provide example material to illustrate good practice and many providers identified this as one of the most useful parts of the session.”

Miss Morrison said: “I think the event went really well.

“All participants left with an action plan of activities they need in place to help them to prepare for the dreaded ‘Thursday morning phone call’ and feedback has been extremely positive.

“Megan, our trainer, did a fantastic job in breaking down all of the different evidence requirements into manageable sized activities.”

Ofsted additional inspector Megan Whittaker’s top five tips for preparing for inspection

1. Self-assessment processes are integral to the organisation and need to include all key processes and areas of work. It should be evidence-based, involve all staff and bring about improvement. Course team management of improvement requires timely information and a good understanding by staff of management information and data.

2. Evaluation of the effectiveness and quality of teaching and learning should be clear, accurate and robust — including any subcontracted provision — and enable swift and sustainable improvements. Review processes to improve teaching, learning and assessment by evaluating and using the views and experiences of learners and employers consistently in planning and delivering teaching, assessment and the curriculum. Be thorough and systematic in sharing and learning from good practice, use information learning technologies (ILT) and their virtual learning environments (VLE) effectively; and make sure learners are on the right course, at the right level, with the right support.

3. Evidence of performance management must be clear and demonstrate impact. Manage underperforming staff effectively by making sure that the college’s performance management systems, including those for measuring competency, capability, or both, are fit for purpose, up-to-date and that all staff are fully trained in these aspects.

4. Record and analyse the progression and destinations of learners systematically in order to measure outcomes and improve the curriculum further.

5.Ensure that good continuing professional development is contributing to the development of an ‘open classroom culture’ and that a wide variety of strategies are being used to develop support and improve practice such as ‘learning walks’ supported experiments, peer observation, coaching, etc.

Laying the path for improvement journeys

If colleges want to improve, the leadership team must be honest and open about its weaknesses says Matthew Coffey. 

Ofsted’s How Colleges Improve report, published in September, was commissioned by the Learning and Skills Improvement Service to highlight how colleges can build on best practice and ensure the education they are providing is at least good or outstanding.

It found that successful colleges shared the same characteristics which centred on strong leadership and management and a clear vision and direction with genuinely collaborative approaches.

The determination and drive of senior leadership teams in making sure their visions and values became the culture and ethos of their colleges were evident in the colleges that were outstanding or improving quickly.

In outstanding and improving colleges staff at all levels were more willing to accept change and could easily describe what their college stood for.

As a result leadership teams were better placed to act decisively to tackle underperformance and secure improvement.

Good and outstanding colleges were not afraid of self-assessment processes even if they were critical as they understood it was integral to the college’s improvement.

In outstanding colleges internal communication with staff was excellent; great attention to detail was paid to both routine information as well as the dissemination of key critical messages.

Self-assessment included all key processes and areas of work, for example, work subcontracted to other providers. Self-assessment was accurate, evidence-based, involved all staff and brought about improvements.

One of the differences between underperforming colleges and more successful and improving colleges, as seen both during the visits and in the review of reports, was that the latter saw observing teaching and learning as an integral part of the process of improving quality, outcomes and assessment. It was not viewed as an end in itself to satisfy the requirements of Ofsted.

Outstanding colleges had a good reputation with not only staff and learners, but the community more widely, especially where colleges engaged with local employers.

While there was no single explanation as to why some colleges underperformed there were often many interrelated reasons and common features. Often, there was complacency, and lack of ambition, direction and vision from senior staff.

Too often leaders and managers were overly preoccupied with finance or capital buildings projects to the detriment of promoting good teaching and learning or developing the curriculum.

Self-assessment reports in weaker colleges were often over-optimistic”

Self-assessment reports in weaker colleges were often over-optimistic and lacked critical insight which brought about limited improvements.

This was often coupled with a defensive inward-looking approach, where colleges were slow to accept change or act when data showed decline.

In weaker colleges there tended to be a larger proportion of temporary staff. They were often not properly managed, either because internal arrangements for performance management were weak or because lines of accountability for staff employed through external agencies were unclear or absent.

Ofsted has a number of recommendations for both colleges and the government and these mainly focus on promoting the benefits of robust, accurate and open self- assessment in improving quality within the context of local accountability.

The main messages from the report can be summed up quite nicely by the principal of an improving college, who said: “To make progress, colleges, particularly the leadership, management and governors, must be honest and open about the things done badly.”

All in all we found that a defensive and inward-looking approach especially to self-assessment does not serve as a good base for improvement.

Matthew Coffey, Ofsted national director for learning and skills

Win an FE Week special edition WorldSkills mug filled with sweets

To celebrate the publication of our Supporting Improvement supplement, in partnership with LSIS, we invite you to participate in this tweeting competition.

Simply tweet @feweek your top tip for college or training provider improvement, before November 23.

We will retweet all entries, and our favourite five will win a mug full of sweets (see picture above)

Never tweeted? Then download the FE Week guide to Twitter from http://feweek.co.uk/2011/09/12/twitterguide/

Westminster event: professionalism in FE as Lingfield Review is launched

Principals, teachers and experts gathered to discuss improving the status of staff in colleges and training providers at a roundtable event in Westminster.

The impact of Lord Lingfield’s independent review on professionalism in further education was at the core of the panel’s debate, which included chief executives from the Association of Colleges (AoC), the Learning and Skills Improvement Service (LSIS) and the Institute for Learning (IfL).

At the Westminster Briefing event David Sherlock, a key contributor in the Lingfield review, stressed the importance of creating an environment in which the professionalism of staff was sustained and enhanced naturally without being “prodded, prompted or permitted” by government.

“The principal message we got from talking to people around the country was please, leave us alone to get on with teaching and serving communities and employers,” he said.

The panel welcomed the report’s suggestion that government should step back.

One of the ways to give the sector more autonomy is through a guild. Originally the idea of former Skills Minister John Hayes, the report strongly supported the plan, and on the day of its publication in October the government announced the AoC and Association of Employment and Learning Providers (AELP) had been given the green light to take proposals forward.

Martin Doel, chief executive of the AoC, said the next step was for his organisation and AELP to draw up a consultation document with the proposals partners.

“The proposal was put together in around three weeks, and necessarily it is open-ended and poses a number of questions we need to resolve,” he said.

Mr Doel said details needed to be confirmed with partners and consistent with the Lingfield report, but saw the guild as concentrating on individual development as a “shared enterprise between employers and employees”.

“I don’t think the guild will directly have a role in relation to overall institutional performance,” he said. “This is clearly the aggregation of individuals work, but I don’t think the guild will be going into an institution saying your systems are wrong, your processes are wrong, your quality’s wrong.

“The temptation when you set up one of these bodies is to ask it to do everything, but it’s important to say what it won’t do.”

The proposal had three core areas: teaching and learning, leadership and management skills, and stimulating individual practice.

The government is effectively saying it isn’t going to interfere  anymore”

The guild was supported by the panel and Rob Wye, chief executive of the LSIS, particularly welcomed the ownership of standards he said the guild would give the sector.

“The government is effectively saying it isn’t going to interfere in this anymore. It’s supportive of you taking this task on, but you’re a grown-up sector, and in the same way that we trust higher education to take that agenda forwards on its own behalf, we’re looking to the further education sector to do the same,” he said.

Lord Lingfield was asked by Mr Hayes to carry out the review looking at how to “raise the status of further education professionals” in February. It followed a boycott of the IfL, an independent body that supports the professional development of teachers and trainers, by 40,000 of its University and College Union (UCU) members.

In 2007 the government had made it mandatory for teaching staff to be members of the IfL. Having initially paid membership fees, the government announced in 2009 this would stop, leading to last year’s boycott by UCU members.

Mr Sherlock said the first part of the review, which was published in April was to solve this “crisis”, and had succeeded in making IfL membership voluntary.

He added there was no reason why representative organisations, such as the AoC, AELP, and IfL could not “simply come together in the guild”.

Toni Fazaeli, chief executive of the IfL, said: “What was painted was picture of a guild that can draw in the partners, gain the best possible value to support the sector in the best possible way, to be complimentary. In that sense, there’s a lot of optimism going forward.”

During the discussion Mr Sherlock said the central conclusion of the report was that further education was not very well defined.

“It needs to sharpen its definition rather than being, as it is at the moment, pretty much a dumping ground for all those jobs that other people do badly,” he said.

“The result is that instead of having a vocational training sector, which is primarily involved in powering the economy, it’s a remedial sector having to cope with around 360,000 kids who leave school each year having failed to attain a level of general education that the government feels is adequate for them to get a decent job.”

He added: “We’re suggesting the government needs to make it clear that the primary role of further education in England is occupational training in the service of the economy, and clearly it has a secondary role in terms of life-long learning.”

Mr Sherlock said these roles should be “miles away” from its remedial role.

The panel questioned the practicality of this, however. Mr Doel described it as “very optimistic” and said a college needed to be “what its community wants it to be”.

Ms Fazaeli said: “Aspiration is one thing, reality is another. It’s a good aspiration, but in Leicester where I live, for any of the colleges in that locality to say we shouldn’t be doing remedial work, what happens to all those thousands of adults and young people who do not have level two English and maths?”

She said it would probably take around 20 or 30 years to get to that stage and that colleges do not only cater for people who have been through the English education system, but also students who have recently arrived to England.

“The emphasis on vocational learning is very important, as is the emphasis on adult and community learning,” she said. “I don’t know why there needs to be an almost social class system where one is more important than the other.”

Calls for a guild, covenant and chartered body

From left: Lord Lingfield with FE Minister Matthew Hancock at the launch of the Lingfield Review

In October Lord Lingfield published his review on professionalism in FE. It suggested the government needed to take a step back and give the sector more responsibility. Among the ideas explored on how to raise standards was the development of a guild, with a covenant and a chartered body. Here are some snippets of what the report said:   

The guild

“The proposed FE guild gives an opportunity to underline the sector’s unity while still recognising its diversity.”

“We would wish to see guild membership as an assurance that both providers and their individual members of staff are committed to ethical behaviour and good citizenship. We hope that the guild will be able to enhance leadership and management across the sector, so that shortages of outstanding candidates to succeed to senior posts will become a thing of the past.”

The covenant

“Learning from a parallel with the Armed Forces Covenant…. this might be the vehicle for agreement on such matters as the obligation to undertake qualifications and continuing professional development (CPD) among lecturers, and corresponding obligations to give moral and tangible support among employers.”

“The FE covenant might also be the place for expression of a code of professional conduct and those many other matters of mutual interest across the sector which transcend anything that readily can be agreed between the individual employer and its staff.”

The chartered body

“We suggest that the long record of self-assessment of quality across the sector, a growing commitment to peer review, and developing practices in Ofsted which include freedom from inspection for high-performing providers, combine to make a proposal timely that quality assurance of chartered providers should shift towards independent verification of self-assessment, perhaps by the QAA which we believe may be best suited to the task, leaving Ofsted to focus on low achieving institutions.”

 

Olympic effort required for outstanding change

You need to change the culture of your college if you want to move from ‘good’ to ‘outstanding’ says Tony Lau-Walker. And you don’t do this by first looking at the common inspection framework. 

When we were asked how Eastleigh College achieved its outstanding status this year the reply reflected Mo Farah’s comment after winning Olympic gold this summer — “it was a long journey and required constant graft and hard work”.

Moving from satisfactory or even inadequate to good is relatively easy for a determined senior management team, because it is about cutting out obvious dysfunctional performances within the curriculum and across the college.

Moving from good to outstanding, however, is a step change in both performance and expectations. Staff and managers need to want to do it and to believe that they can be outstanding. They need to change the culture of the organisation.

It is not about stopping doing things that are ineffective, but about doing things that stretch boundaries and innovate. It will engage staff in a dialogue about teaching and learning, and will give ownership of standards and targets at the lowest levels.

Eastleigh College’s approach to inspection was, initially, not to look at the common inspection framework (CIF), but to be clear about what was needed to make our efforts successful for our learners. We were critical of our efforts to meet learners’ needs, however harsh this meant our internal self-assessment grades were for particular teams.

Only when we were clear what worked for our learners did we seek to understand what the inspectors were looking for and how it fitted with what we did best.

Managing an inspection starts with clarifying the interpretation of the CIF and challenging staff with these standards — from governors through to classroom assistants. Our commitment was to critically affirm what we did well and build on it.

We acted on three pieces of advice. First, do not operate at an aggregated level with results and performance. While it is reassuring as an overview, it masks the things that need addressing. Second, action everything that needs addressing and ensure everything is followed up. Record these actions and, most importantly, their impact. Third, when observing lessons, focus on learning and learner engagement — this should inform the grade, even if it gives a less flattering grade profile to the college.

By understanding what inspectors were looking for and matching what we did to the framework of the CIF, rather than to the rumours and myths circulating in the sector, the inspection went smoothly.

Eastleigh volunteered to have a short-notice inspection as part of Ofsted’s pilot because we were confident, following our self-assessment, that we could evidence all aspects the CIF would examine. The framework has now been streamlined, inspectors call it flat-lining — the absence of a spiky profile — which may enable colleges that have the key things right to achieve ‘outstanding’.

The grade of teaching and learning has become more important, a natural progression for an organisation now seeking to raise the importance of learner experience  — hence the new Learner View website.

The criteria is more aspirational and more focused than before, placing emphasis on engagement, high expectations and motivation, which depicts a demanding classroom experience and committed teachers.

Outcomes for learners remains the lead criteria for effectiveness, but is now treated as a hygiene element, inevitability so as success rates rise and the sector is seen to be competent at achieving success with the learners that it serves.

Merging equality and diversity into both teaching and learning, and management, along with safeguarding, enables a more realistic assessment of these elements.

To prepare for the new CIF, colleges need to concentrate on what is right for their learners — the right learners on the right courses with the right support.

With a major investment of time and effort in staff development and a hypercritical self-assessment, the rest will follow and standards will rise.

Tony Lau-Walker is chief executive of Eastleigh College