Colleges join Cameron on largest delegation to India

College principals were among a ground-breaking UK trade delegation to India, led by Prime Minister David Cameron.

West Nottinghamshire College’s Asha Khemka OBE, New College Nottingham’s Amarjit Basi and Norman Cave, from Birmingham’s Bournville College, formed part of the biggest ever UK delegation.

It consisted of more than 100 companies — including Rolls-Royce, London Underground and the English Premier League.

As chair of AoC (Association of Colleges) India, Mrs Khemka was with Mr Cameron as he stepped off the plane in Mumbai on Monday, February 18.

“It is a huge honour to be involved in this important mission to India and to join such an esteemed delegation led by the Prime Minister,” said Mrs Khemka, who signed a Memorandum of Understanding on behalf of AoC India with the Confederation of Indian Industries.

“India has an ambition to create 500 million skilled technicians by 2022, which would be a challenge for any country. UK Colleges can make a significant contribution to this agenda, which is what AoC in India has been set up to support.

“This visit sends another strong message that, as well as attracting Indian students to the UK, we have a commitment to be part of developing India’s skills infrastructure.”

Mr Basi was involved in the three-day visit, which started on Monday, February 18, having overseen the launch last month of New College Nottingham’s International Lifestyles Academy (NILA), in New Delhi — the first vocational training centre of its kind in India.

We have to get out there, make the case for Britain and open doors for British business”

“The opportunity to be in the company of delegates drawn from world class organisations such as the CBI and The London Stock Exchange on this latest visit — and to share our vision and have it endorsed and supported by both UK and Indian Governments — is fantastic,” said Mr Basi.

“It’s great for Nottingham’s economy and for UK PLC too.”

Bournville College has also established itself in India, with a training and consultancy arm based in Kolkata.

“It is a privilege to be part of such a historic delegation and for the FE sector to be recognized for the part it plays in the development of closer business, cultural and economic ties with India,” said Mr Cave.

Among the Prime Minister’s announcements while in India was a promise to help Indian students get UK visas.

“As India grows, it needs a partner that can support its ambition – in infrastructure, in energy, in healthcare and more,” said Mr Cameron.

“It wants its business to have unrivalled access to European and global markets and its students to get the best education in the world. Britain can do all these things and more.

“So, we have to get out there, make the case for Britain and open doors for British business.”

AoC international director John Mountford, who also formed part of the delegation, said: “We are glad that the government wants to encourage genuine students to study in the UK at all levels of institution including FE colleges.

“We hope, however, that this move is instigated in a fair and even way that means parity across education and does not favour one sector over another.”

Image caption: West Nottinghamshire College principal Asha Khemka OBE (centre left) arrives in Mumbai with Prime Minister David Cameron as part of a UK trade delegation to India. Also pictured, clockwise from top, are David Willetts MP, Lord Popat of Harrow and Priti Patel MP

Ben Nicholls, head of policy, Newham College

Meet Ben Nicholls — not too many in the world of FE will have heard of him, but quite a responsibility rests on his shoulders.

The recently-appointed head of policy at Central London’s Newham College shies away from playfully-suggested titles such as FE tsar and FE champion, but with his trailblazing role within the sector, they are suggestions he may have to get used to.

“It may be a slightly odd appointment in some ways and certainly it’s a very brave one, but I hope it could be quite good for the sector as well as for the college and for me,” says Nicholls.

“I may be a Newham man and the college is my employer, but any institution like that, in my personal view, is weaker if it determinedly stands alone.”

Of course, FE bodies such as the Association of Colleges or University and College Union already take their own policy stance and do their bits to promote sector interests, meanwhile some institutions may well have senior officials with remits that take in such issues, but Stoke-born Nicholls is just a policy man.

“FE is misunderstood in a lot of policy making and there is a huge amount of FE that is doing the most fantastic job and I see my job as shouting about that and to come up with some creative ways of getting people to listen,” he explains.

“It is unusual, but there is a model for the role and that is in HE. The most enterprise-engaged universities have got policy advisers or chiefs of staff or heads of policy and strategy who are based in vice chancellors’ offices with a similar remit to mine.”

And it seems Nicholls’ college bosses have got themselves a man destined for a high-powered career in education. After all, we’re looking at a background that includes three years spent as a specialist with the House of Commons Education Select Committee, plus spells as policy adviser at the Department for Education and private secretary to Lord Laming during his review of child protection practice. It’s quite a list at the age of just 25.

“What I hope I bring to the table is experience working with MPs and civil servants, trade unions, academics and researchers and I know how to engage with bodies like select committees and the departments,” says Nicholls.

And then there’s the family connection.

I can’t drive; I’ve never really been ill; and I’ve never committed a crime – ‘how on earth would I survive a day in any department?’”

Nicholls’ grandfather, Aubrey, taught English and his mother, Tamar, still does. Meanwhile, his sister, 23-year-old Daisy, is a drama teacher and his father, David, is a professor of music at the University of Southampton.

However, a career in education wasn’t the seamless path it may at first appear because there was no call to the classroom. But, importantly, music didn’t beckon either despite two degrees in the subject.

“I very consciously decided not to go into music when I graduated,” says London-based Nicholls, whose family moved to Southampton when he was 12 years old and still live there.

“There were two reasons for that — one was that I was nowhere near good enough and you have to have that degree of self-awareness in the arts.

“I’m sure I could have struggled along on the second rank, but nobody was ever going to see my name in lights and I was fine with that.

“The second reason was that it’s quite important in life to me that your profession isn’t your hobby. I didn’t want to be ‘music, music, music’ all day long. Now it’s a treat and a sort of geeky escape going to a concert or playing duets with my housemate.”

He continues: “So when I left university I was lucky to get a place on the civil service grad scheme and they ask what department you’re most interested in.

“Well, I can’t drive; I’ve never really been ill; and I’ve never committed a crime, so I thought at the age of 20, ‘how on earth would I survive a day in any department?’

“I’m not particularly well-travelled — okay I’ve been on the odd family holiday — but I have been to school and university, so I reckoned I could handle education.

“So I asked to go to what was then the DCSF [Department for Education predecessor the Department for Children, Schools and Families] and had an amazing two years there.

“But what dawned on me from that, and also my parents doing the jobs they do, is a belief that if we get education right, quite a lot of that other stuff — like health and crime — takes care of itself.

“So I thought if I’m going to do public service, education seemed like quite a good place to hang out, but it is also in the blood.”

The issue of public service proves a rich vein of conversation with Nicholls, who proudly lists founder and chief executive of young person’s theatre charity The RicNic Trust on his CV.

And there’s also, among others, a four-year spell from 2006 as volunteer with the Red Balloon Learner Centre Group, which helps severely bullied youngsters back into education.

“RicNic was something we started up at school largely as an excuse to try and meet girls and then, after we’d done it for a couple of years and we’d all left school, the kids from the years below took it on,” says Nicholls.

“It’s basically a youth theatre and summer camp except there are no adults — so the director is a teenager, and the techies, the band and everyone else. They just do it themselves and I run the trust which funds it.

“The other thing is we don’t charge fees because effectively that would mean only the middle class kids in the area could get involved and that’s not what we want, we want the most talented kids in the area, which means we have to do the whole thing by fund-raising.

“And Red Balloon is an amazing charity. I had a couple of friends at uni and as part of their education degree they were teacher training, and they went to do some music and drama workshops with Red Balloon in Cambridge. I was asked if I wanted to go play the piano for these workshops.

“I fell in love with the people who run it and the kids are just absolutely terrific. You’d think some of their stories are made up — girls who were told on their first day at school they were too pretty and if they came back the next day they’d be burnt and they came back the next day and they got set on fire.”

Meanwhile, a further public service revelation for Nicholls is his hope to one day enter the House of Commons as a Liberal Democrat MP.

“I made no bones about that when I was working with MPs and of course a very important part of being a servant of the Commons is political neutrality, and I always took that very seriously because I wanted all sides of the house to have faith in the advice I was giving,” he says.

And Nicholls is confident that such aspirations, now out of the bag, won’t impinge upon his new job.

“My colleagues at Newham know I’m politically-motivated and they know it’s something I’m interested in doing — but what’s really important is that I’m still able to engage with policymakers across the spectrum,” he rightly points out. But that doesn’t make him an FE champion, he’d say.

It’s a personal thing

What’s your favourite book? 

An Equal Music by Vikram Seth

What did you want to be when you were younger?

An MP. Four years working with them hasn’t changed my mind, although it did change my politics

What do you do to switch off from work?

Hill-walking in Scotland, but playing and listening to music if that’s not viable

If you could invite anyone to a dinner party, living or dead, who would it be?

I think the answer to this changes every day, but at the moment [Second World War RAF pilot] Douglas Bader for amazing stories, [German singer] Max Raabe for after-dinner entertainment and Michael McIntyre for jokes would definitely get a look in

What would your super power be? 

To survive without sleep

New regional roles at Ofsted

The identities of six new Ofsted regional directors have been announced following a shake-up aimed at driving up provider standards.

Each regional director will report directly to Ofsted boss Sir Michael Wilshaw and will be responsible for quality of inspection in their region along with the improvement of standards in childcare, schools, and learning and skills.

The announcements came the same month as Ofsted boss Sir Michael Wilshaw told MPs on the Education Select Committee that schools were improving, but there was a “real problem in learning and skills”.

“The regional directors will be my voice in the regions with the necessary autonomy and authority to support providers and challenge underperformance,” he said on the new appointments.

Sir Michael’s comments to the select committee saw him clash with the Association of Colleges (AoC).

Flanked by Mr Coffey, he said the system for failing schools was different to that faced by colleges.

‘They need to start worrying more about what’s happening in Deptford rather than Delhi’”

“I think one of the reasons why schools are improving their performance but colleges aren’t, is that there are very clear consequences to failure and underperformance in the schools sector,” said Sir Michael.

“If a school becomes inadequate and remains so, the head usually goes, something usually happens to the governing board … etc.

“We don’t sense there’s that same sense of clear consequence for failure in the FE sector.”

Sir Michael’s claim drew a swift rebuttal from Joy Mercer, AoC’s director of policy.

“The consequences for failure in a college, for instance, are comparable to schools — governing bodies regularly hold senior management teams to account for performance,” she said

But Sir Michael won Ms Mercer’s approval with plans to bring school careers guidance under the inspection remit, but reiterated fears that college principals had lost focus on the quality of teaching.

“Getting principals of colleges to focus on what’s important is absolutely critical. They lost their way a bit and focussed on capital investment, extending their reach, building programmes, going abroad to attract students and so on,” he said.

“All those things are important, but equally, if not more important is what’s happening in the workshop or the classroom — as an eminent ex-principle said to me ‘they need to start worrying more about what’s happening in Deptford rather than Delhi’.”

Meanwhile, with a government announcement on the funding of Local Enterprise Partnerships (LEPs) next month expected to include a single pot of cash taking in the adult skills budget, Mr Coffey said he wanted to see FE representation on LEP boards.

He also expressed fears the FE sector was not ready for the raising of the participation age (RPA), and that funding problems had been “at the heart” of many college problems.

“Funding has been at the heart of many problems we’ve identified and the report does pose the question ‘is the system fit for purpose?’ Its main reference point is the financial incentives have all been wrong; they’ve led to very low level qualifications being delivered across the board to a wide number of students” said Mr Coffey.

Ofsted’s new regional post-holders are Sally Rowe for the North West; Nick Hudson for the North East, Yorkshire and Humber; Louise Soden for the Midlands; Sean Harford for east of England and London; Mr Coffey for the South East, in addition to his role as current national director’s role; and Lorna Fitzjohn for the South West.

See page 6 for 157 Group executive director Lynne Sedgmore’s take on Sir Michael’s FE views

Providers to get transitional funding protection from new system

Providers are to be protected from potentially huge drops in funding when a new payments regime is introduced from August.

The Skills Funding Agency exclusively told FE Week that “transitional protection” would be in place for the new adult funding system after research showed the value of many qualification would fall by more than 20 per cent.

However, the agency’s protection measure could also be used to limit the amount it pays out with the research having shown that the value of some qualifications could rocket. One such qualification, uncovered by FE Week, will soar 271 per cent.

This change in the value of qualifications, between the current ‘demand-led funding formula’ and the new ‘streamlined funding system for adults,’ is called turbulence.

The agency said it was acting to limit the effect of turbulence on providers — and the qualifications watchdog Ofqual said it was “alert” to the possibility that some qualifications could become more attractive to providers.

An agency spokesperson said: “We accept that the simplified funding system will shift rates of individual qualifications, but our initial assessments suggest that turbulence at provider level will be low in most cases.

“Transitional protection will be put in place to limit this turbulence even further.”

An Ofqual spokesperson said: “The way qualifications are funded can have an impact on the market, and create particular incentives. As a regulator, we are alert to this.”

When the current funding system was introduced in 2008/09, transitional protection was also put in place for the same reason and on that occasion funding variations in both directions were limited to a maximum of 2.1 per cent.

We welcome the provision of pragmatic and sensible transitional support as a means of managing change most effectively.”

However, no further details were available from the agency on the new “transitional protection”.

Nevertheless, its announcement was welcomed within the sector.

“It is undoubtedly a period of persistent transition in the sector and curriculum planners are facing constantly shifting priorities as they respond to policy changes and prepare for new initiatives such as the Study Programme and Traineeships,” said David Grailey, chief executive of the awarding body NCFE.

“At a time of such turbulence, the latest funding developments are an added pressure for colleges and training providers.

“We welcome transitional protection for providers, and hope it adequately addresses the issue of turbulence,” he said.

And Association of Colleges chief executive Martin Doel said: “We have appreciated the consultative approach that has been taken to simplifying the agency funding regime and think this collaboration will have resulted in a more effective funding methodology.

“But the introduction of any new system has the potential to generate unforeseen consequences and a degree of unwanted instability.

“We therefore welcome the provision of pragmatic and sensible transitional support as a means of managing change most effectively.”

A spokesperson for the Association of Employment and Learning Providers added: “With apprenticeship rates being held, this is less of a big issue than it might have been, but we support the principle of not causing too much short-term disruption.”

The agency spokesperson said it was still accepting feedback on the proposed new funding system.

“As we stated when we published the Funding Rules 2013/2014, we continue to welcome feedback on specific funding rules that are not clear or any area where a rule is missing,” she said.

“We will address these clarifications and update the document, with a final version of the document to be published by the end of March 2013.

“Between now and March rates are being reviewed as part of this process.”

Email FundingSystemsTeam@skillsfundingagency.bis.gov.uk to give the agency feedback on its new funding system proposals by Friday, March 15.

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Editorial: Protect or postpone?

The promise of transitional protection from the Skills Funding Agency has unsurprisingly been welcomed within the sector.

After all, it should smooth out the turbulent times ahead as qualification rate variations between the old and new funding systems hit double, sometimes triple digit percentage points.

The way the system puts qualifications of hugely varying credit values into cumbersome bands is the problem and could lead to further issues.

There will naturally be temptation for providers to favour the delivery of more cost-effective qualifications that are nearer the lower credit end of each funding band.

So given this, and that transitional protection can only be temporary, I would question whether the funding system change is a wise move at all?

Despite developing the system for more than two years, too much at this late stage remains unclear.

And is our current system so bad? Even if it is, can’t it be tweaked rather than thrown out with the bathwater?

The agency has already delayed introduction of the new regime in 2012/13, and they should do so again for 2013/14.

I would favour a permanent delay.

Nick Linford, editor of FE Week

 

Provider shift ‘unjust’ says creditor

The boss of a firm set to lose thousands of pounds after a provider went into administration branded it “unjust” that another company could operate with the same board of directors, based in the same offices — having also taken over the same training contract.

M2 Training, that was responsible for 4,000 learners, had a Skills Funding Agency contract last year of £5.175m, but went into administration in December, owing creditors around £1.1m.

Among those owed money by the firm, which carried out training in the automobile and IT sectors, were HMRC at £637,000 and Edexcel at £93,000.

However, the agency had allowed the firm’s business to switch to Work Skills Limited — which had the same six directors as M2 and was based at the same Gloucestershire address as M2, according to Companies House documents.

The directors, FE Week understands, raised £150,000 to buy M2 from administrators Janes Insolvency Practitioners.

That money would go towards paying off M2 creditors, said administrator David Hughes.

The two parts of the company — engines and training — were not compatible anymore”

But Swindon-based car dealership Fish Brothers was owed more than £3,000 by M2 and its finance director Keith Butler said he was unhappy.

He claimed administrators told him it was “anticipated” he would receive up to just 15 per cent of what he was owed.

Mr Butler said it was “unjust to have been left out of pocket while a new company started, carrying on as before”.

He said: “No creditor is happy about getting back 10 to 15 pence in the pound. It will have a negative effect on our business.”

However, Work Skills director John Henry, formerly also a director of M2, insisted that creditors of the old company “would not be left out of pocket”.

He defended their decision to put M2 Training into administration. Mr Henry said M2 had started out training drivers but grew to include professional qualifications before getting involved in research with fuel efficiencies and engine management research.

This expansion, he said, had led “M2 to administration”.

“The two parts of the company — engines and training — were not compatible anymore,” he told FE Week.

“Rather than having an amalgamation of businesses we want to focus on training. I personally am confident that this is going to be a high-quality training provider.”

Administrator Mr Hughes said the switch to Work Skills was the “better alternative” for learners as well as the 100 employees whose jobs had shifted from M2.

“All the people owed money by M2 have been written to and told about the process,” he said.

“They will get a good percentage of their money back. The price that Work Skills paid for the business will fund a dividend for M2 creditors.

“We will know in about two weeks’ time how much money the creditors will be paid.”

The agency declined to comment on why it allowed the contract to shift from the company that went into administration, to another firm with the same board of directors.

A spokesperson for the agency said M2 requested to shift its contract to Work Skills in May 2012. The request was approved through the agency’s “standard processes” and took place in November 2012, she said.

“Following the novation [shift] Work Skills Limited took on all the responsibilities of the contract previously held by M2 Training Limited, including those that had accrued prior to the novation,” she said.

FE Minister in college merger warning

Further education Minister Matthew Hancock has written to all governors and principals with a warning on mergers just weeks after his staff launched a probe into the plans of two Midland colleges to join forces.

He “would expect accountability” to local communities to be the main reason behind any major changes,  and said: “The starting point, therefore, should be an assessment of need and how different delivery models might fulfil it.”

His letter, dated February 13, goes on to outline the processes that should be followed in proposed mergers and has also gone to the Skills Funding Agency’s chief executive, Kim Thorneywork, and Association of Colleges chief executive Martin Doel.

It follows an investigation by the Department for Business, Innovation and Skills (BIS) into a proposed merger between Birmingham Metropolitan College and Stourbridge College.

A six-week formal consultation on the proposals launched on January 18, but BIS is looking into it over concerns the colleges may not have followed correct procedure.

A BIS spokesperson said the investigation was ongoing.

And, without referring to any specific colleges, Mr Hancock covers the issue of merger procedure in his letter, mentioning first the need to carry out a college structure and prospects appraisal.

“You need to consult widely and transparently on … proposals, taking explicit account of the views of … communities … and of other interested parties including the LEP [Local Enterprise Partnership], Local Authority and the funding agencies,” he added.

“This consultation should be done at an early stage and should not be confused with the formal consultation stage that is required should the final proposal involve dissolution of the college.

“Finally, any actions you take to secure new partners or change your delivery model should be through open and competitive processes which will allow the best possible solution to be identified to meet local needs.

“This is especially important should one of the options involve dissolution of the college.

“In these cases, transparency and openness on the options that have been considered, and a clear rationale for the final proposal are both critical, and need to be in place well before the final, formal consultation.”

The Midland colleges’ merger proposals would see the 12,500-student Stourbridge College dissolve on May 31 with its property, rights and liabilities then transferring to Birmingham Metropolitan, which had more than 26,000 learners two years ago.

A statement on the Birmingham college’s website said they were planning to merge “to become one of the largest and most significant further education providers in the country.”

The consultation report is due out by March 20 — the day before governors were expected to rule on the proposals.

The consultation document says a draft order for the dissolution of Stourbridge College would come out the same day as the governors’ decision, with merger taking place on June 1.

A joint statement from the colleges said: “We reject any suggestion due process has not been followed in taking forward the merger process. The processes required by law have been, and are being, strictly observed.

“Views expressed in the consultation will be fully considered in due course and those views and the corporations’ response published.”

The Birmingham college achieved a good grading from Ofsted in March 2011 while Stourbridge got the same grade last month.

SFA warned over plans to stop qualifications funding

The Skills Funding Agency “risks destabilising the system” with plans to stop paying out for more than 1,000 qualifications, it has been claimed.

The Federation of Awarding Bodies (FAB) hit out at the agency over its moves to “rationalise the publicly funded offer for adults for 2013/14”.

It could result in the end of agency funding for more than 1,000 qualifications that have seen fewer than 100 enrolments from 2011 to last November.

A further 1,440 qualifications that had no enrolments at all in the same period are also at risk of losing agency funding from August.

A spokesperson for FAB, whose members include the likes of City & Guilds, NCFE, Edexcel and Prince’s Trust, said: “The intention of the agency to withdraw funding from a significant number of qualifications with low enrolments risks destabilising the system and cuts across the free functioning of the market for qualifications.”

Among the qualifications at risk for having had little uptake are ones in touch typing, getting on at work, scalp massage and eyelash perming.

Meanwhile, those at risk for no enrolment include cover supervision of pupils in schools, top person for high-risk confined spaces, estimating and felling and processing trees over 380mm.

Ofqual director of regulation Fiona Pethick has already written to awarding bodies asking them to withdraw their least popular qualifications, “rather than to introduce a new condition requiring this [withdrawal of qualification]”.

An agency spokesperson said: “We are working with the sector to ensure public funding is focussed on qualifications that deliver the highest standards and respond to the needs of learners and employers.”

Nevertheless, the FAB spokesperson said there were “serious concerns” about the agency’s plans.

We have notified the agency of our serious concerns about the impact of their actions”

“We recognise that this action has been taken in the context of the simplification of the adult funding system and general concern about the large number of qualifications that there are currently in the QCF [Qualifications and Credit Framework].

“However, we point out that the QCF was populated in 2010 – 2011 with qualifications that were required and approved by the Sector Skills Councils [SSCs] as part of the UK Vocational Qualifications Reform programme [UKVRP].

“At that time awarding bodies could not develop qualifications for the QCF unless they had the support of the SSCs as representative of the employers in their sector.”

They added: “We have notified the agency of our serious concerns about the impact of their actions, particularly in relation to qualifications with low enrolments.

“We shall be interested in whether our concerns turn out to be justified and shall be monitoring the position closely over the coming weeks.”

However, funding for the qualifications could yet remain in place with the agency having launched a consultation on its plans.

“We recognise there may be a need to continue funding new starts for some qualifications with limited demand,” it says on the agency website, along with an invite for awarding organisations, colleges and training providers to put the case for continued funding for the at-risk qualifications.

The consultation ends at noon on Wednesday, March 6. Visit the agency’s QCF, funding and then implementation webpage for more details.

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Data for course directory to be rated

Providers will be scored on information they submit to the National Careers Service (NCS) online course provider directory in a bid to combat problems with missing and incomplete data.

The provider quality dashboard, to be introduced in April, will rate providers according to the quality of the data they upload to the directory and will make it mandatory for the entry for each to include a course summary, entry requirements and a course-specific web-address.

The NCS update announcing the dashboard said it would “provide an objective measure of [data] quality.”

Submitting information to the directory is a Skills Funding Agency contractual requirement, but concerns were raised last year over the directory failing to adequately display the options available to people searching for courses.

Following issues raised by the Association of Colleges (AoC), the response from NCS director Joe Billington, seen by FE Week, addressed “problems encountered by colleges and learning providers,” including data quality, bulk uploading of data and the site’s functionality.

No project of this size is without snags and we are working with SFA to make sure that the initial wrinkles are swiftly ironed out.”

He added: “The tool [provider quality dashboard] is intended to support conversations about course directory data quality between relationship managers and learning providers and to show to learning providers the reasons why their data may not always be found through the course directory.”

The AoC also said the directory had been problematic.

Policy director Joy Mercer said: “No project of this size is without snags and we are working with SFA to make sure that the initial wrinkles are swiftly ironed out, which also means we are encouraging members to get their information up onto the directory as soon as they can.”

She described the Department for Business, Innovation and Skills’ investment in the project as “a positive step” that would “no doubt produce rewards” for aspiring learners.

According to the NCS, 150,000 searches a month are conducted on the directory and the number of failed searches has dropped from 45 per cent of searches per month to less than 10 per cent since November.

Stephen Hewitt, Morley College’s strategic funding, enrolments and examinations manager, who has attended sector feedback meetings about the directory with the agency and the Information Authority, warned further investment would be needed to improve the search engine ranking of the course directory.

He said: “Our systems aren’t showing we’re getting any referrals from the information we provide so we’re quite surprised to find they’re getting 150,000 hits a month.”

Mr Hewitt pointed out prospective learners would simply enter their desired course and location into a search engine and would find, as he had, the top results were local college websites or a commercial competitor to the course directory.

“I’ve yet to see the course provider’s directory on the first page of Google, which effectively means it doesn’t exist.”

He said there were “genuine concerns about the entire validity of the project”.

“The provider quality dashboard will improve it, and the data on there will be better, I just don’t see the point of the directory – there is already a course provider directory available and easily searchable by the public and it’s called Google,” he said.

An agency statement outlined the support available for providers, including a dedicated team of information officers, contactable at support@coursedirectoryproviderportal.org.uk, and seminars taking place in March.

Joe Billington told the AoC there were clearly further improvements to be made, and added the NCS would work with providers to ensure the improvements to the technical specifications of the directory continued to improve the customer experience.