A view on Ofsted’s new ‘Trip Adviser’ website

Toni Pearce, vice president FE at the National Union of Students adds her voice of support to Ofsted’s new website.

It is welcome that Ofsted has recognised the need to review its methods for consulting learners. Further education is rapidly changing and the National Union of Students has been lobbying for a long time for learners, as the primary stakeholders in the sector, to be involved in quality improvement.

Arrangements for involving the student voice in the direction of education have become more formalised to ensure that learners can experience the same benefits across providers. As a result, greater emphasis has been placed on closing the gap between student representation and the decisions resulting from student input.

Recognising the importance of informal links between students and staff has also become a crucial element in ensuring the involvement of active learners in both planning and decision-making.

Although learners have had the opportunity to communicate with inspectors, through email and in person, for a number of years, we have not been satisfied that the opportunity to do so was open to everyone.

Ofsted’s Learner View site represents an opportunity for the student voice to become properly embedded into inspection processes – something that is particularly important as we move towards more ‘light touch’ inspections, and where continuous audit of provision will be crucial in ensuring that learners get a fair deal.

Learner View, from the union’s viewpoint, therefore is an interesting and helpful development. It’s encouraging that Ofsted have made further steps to engage learners in the evaluation and inspection of their provision, particularly by providing online and accessible tools to support them to do so.

The Learner View website has the scope to revolutionise the way that students give feedback on their experience”

The union worked extensively with Ofsted in the formation of the new common inspection framework and the Learner View tool. It is exciting to see the highest level of the sector taking seriously the views and opinions of students.

It is particularly welcome that Learner View will be open continuously to contributions from every learner, whatever their age and whether or not their college or learning provider is being inspected – and that data will be made available online.

The ability to see ‘live’ data on the student views of any given provider is a big step forward for transparency in the sector. It is great to see Ofsted take such a bold move. These are important steps towards protecting all learners against poor provision.

Learner View will have an interesting introduction and may well receive a varied reaction and initial take-up. It is important to remember that the success of this and other learner voice strategies rely heavily on the emphasis placed on student engagement from the provider. Learner View alone is not a panacea.

However, if properly implemented alongside investment and support from providers, it does have the scope to revolutionise the way that students give feedback on their experience.

This new tool has the potential to recognise rapid change in the further education sector by supporting the engagement of all sorts of learners from different backgrounds and disciplines who might not have the opportunity to feed into regular inspection practices – apprentices, distance learners, evening students and mature students. That expansion can only be positive.

Combining recognition of the diversity of the further education provision and of the student body with the imperative to engage students in their education suggests that the Learner Voice could succeed.

 

Apprenticeship subcontracting more than triples

Funding figures expose boom in colleges’ apprenticeship deals.

The amount that colleges spend on apprenticeship subcontractors has more than trebled in a year to £66.7m, FE Week can reveal.

Figures from the Skills Funding Agency also show a boom in the number of deals. In the 2010/11 academic year they averaged 2.4 for each college, compared with 4.2 in the first nine months of last year.

The growth comes despite an agency warning, in its annual reports and accounts document for 2011/12, that subcontracting was “exposing the agency to higher levels of operational and financial risk”.

It added: “Recent changes to policy, for example implementing a minimum contract level, have increased the need for subcontracting throughout the sector.

As a result of changes directed from the centre, colleges have necessarily had to undertake extra subcontracting”

“However, the prime driver has been the requirement to maintain the proportion of the adult skills budget earmarked for apprenticeships.”

Association of Colleges policy manager Teresa Frith defended the use of subcontractors. She said it made “sound financial and educational sense to ask focused niche experts to provide a service for the college rather than to establish departments from scratch”.

She added: “As a result of changes directed from the centre, colleges have necessarily had to undertake extra subcontracting.

“This does not mean they have had to increase the workload, or divested responsibility — it simply means the delivery arrangements for certain courses have changed.”

Just under £22m of agency cash filtered through 85 colleges to subcontractors last year, according to figures released under the Freedom of Information Act.

But this year, more than £66m went to subcontractors from 146 colleges. And the number of deals has grown from 208 last year to 607 – an increase of 192 per cent.

The figures come amid an ongoing Serious Fraud Office (SFO) investigation into subcontractor Luis Michael Training (LMT). Three men, aged 29, 51 and 52, were arrested, questioned and bailed earlier this year. They remain on bail.

Subcontracting for eight FE colleges, LMT did apprenticeships at football clubs including Leeds, Millwall and Nottingham Forest.

Allegations against the now-defunct firm, which was based in Newport and run by former Welsh international footballer Mark Aizlewood, related to work between 2009 and 2011.

An SFO spokesperson said at the time of the arrests: “It is believed LMT fraudulently overstated the number of students and apprenticeships that they had placed. The suspected offences include fraudulent trading, false accounting and forgery.”

But the threat of similar accusations against other subcontractors has not stopped colleges using their services.

West Nottinghamshire College, for example, last year made eight deals at £524,700. That grew to 27 subcontractors and £3.2m this year.

However, vice principal Graham Howe said safeguards were in place.

“Partnerships are a strategic theme of our college and have been part of our long-standing approach to employer-responsive provision,” he said.

“We recognise the major contribution independent training providers make within FE and, as a college, we play an important role as a conduit of funding and in providing the critical support that allows these providers to function, develop and grow.”

He insisted that heavy investment in supply chain management meant the college was exposed to “less risk, not more”.

He added: “We constantly develop our systems and processes to manage risk within a disbursed delivery model. This ensures that our provision, wherever it is delivered, is of the highest quality.”

At Hull College, three apprenticeship subcontractors last year cost £376,000. Now there are 24 — at a cost of £2.77m.

Principal Dr Elaine McMahon said: “We have worked with a range of partners as part of our contribution to delivering government policy and to secure apprenticeship growth.

“Alongside our own direct delivery we select partners who bring complementary capabilities in regeneration, upskilling, reskilling and supporting employment.”

Editor’s comment : Subcontracting explosion

Thanks to our freedom of information request we know that in the first nine months of 2011/12 subcontracting more than tripled.

This is not surprising, as numerous policies introduced by the current government made this inevitable. I predicted this outcome in The Guardian last year.

However, subcontracting is recognised as high risk and what is unexpected and concerning is that it is being taken on mainly, not by training providers, but by FE colleges.

Why are large colleges taking these unnecessary risks, which in the not too distant past led to the closure of Bilston College?

The reason is typically a belief that using partners presents the only way to quickly respond to changing government priorities.

This is a lazy and short-term attitude which is already damanging the reputation of the sector (see the case of Luis Michael Training).

Behind closed doors, the government recognises this is a problem, and the Skills Funding Agency has introduced new policies to measure the genie, but it may be too late to put it back in the bottle.

If I were a college principal or governor, I would quickly take back ownership, as previous subcontracting explosions have ended in tears.

Local enterprise partnerships shun ‘fantastic’ resource, says AoC

Local enterprise partnerships (LEPs) are failing to take advantage of the “fantastic” education resources offered by colleges, the Association of Colleges (AoC) has claimed.

An association report has revealed “patchy” engagement between the two, with a lack of college representation on the 39 partnership boards and a lack of understanding of the role FE plays in economic growth – particularly in terms of engagement with employers and community.

The report, Local Enterprise Partnerships and Colleges, says: “The research identifies that the level and extent of engagement is still very patchy.”

The partnership model was formed in 2011 by the Department for Business, Innovation and Skills to help to determine local economic priorities, and lead economic growth.

Julian Gravatt, AoC assistant chief executive, said: “Successful partnerships understand the importance of skills and the role of colleges but, disappointingly, the majority still have work to do to tap into this fantastic resource.”

The report highlighted the Gloucestershire partnership, GFirst, as an example of good practice. Established in June last year, it is supported by nine industry sector groups, each with skills sections in their business plans.

It also said that Tees Valley Unlimited and a partnership in Hertfordshire had a strategic commitment to skills.

Sue Hannan, employment, learning and skills manager at Tees Valley Unlimited, said: “We work closely at a strategic level with local colleges, both directly and through the AoC.

“Our team meet regularly with representatives of our local colleges, as well as other training providers who we consider to be key stakeholders in delivering our ambitions.

“We promote apprenticeships to learners and employers alike, and are involved in a number of initiatives to create new starts”

A Hertfordshire partnership spokesperson said: “We will play an influential role with businesses, colleges, universities and private providers to improve the skills of the existing workforce and those of young people entering the workforce.

“In particular, we want to better match skills to business needs.”

Mr Gravatt said most colleges were focused on local economic development and could make a great contribution to the work of partnerships.”More often than not colleges play a central role in their local community beyond education and skills,” he said.

“To get the best results the relationship between partnerships and colleges needs to be a two-way street.”

Ofsted dismisses Learner View website abuse fears

Ofsted has hit back at fears that its new Trip Adviser-style website for rating colleges could be open to abuse.

“There are always going to be concerns that there might be a campaign against a provider, but our security system means individual learners have to register,” said Ofsted’s national director for learning and skills, Matthew Coffey, who spoke to FE Week at the site’s official launch.

But he did admit that a student could set up 10 different email accounts  — “there’s nothing to stop anyone doing that” — and register on the website with negative comments.

“But they would have to be intent on doing that. Where we see peaks like that come in, we would investigate them. We have invested heavily in security, have a digital communications team and are actively monitoring the site.”

Learner View, which cost £65,000 to develop and went live in time for Ofsted’s 2012/13 inspections, draws together the opinions of students about their courses and comes up with provider ratings.

It is easy for one person to have more than one email address and submit multiple messages”

Students are faced with statements such as ‘my course/programme meets my needs’ and ‘I receive the support I need to help me progress’. It then offers responses ranging from ‘strongly agree’ to ‘strongly disagree’.

The public can see the results, which are updated after every ten responses, and it was this live element of the website, previewed by FE Week, that sparked fears of abuse.

The Association of Colleges’ director of policy, Joy Mercer, said that most colleges already had robust systems in place to capture the student experience and invested a lot of time in ensuring the student voice was heard.

“We hope Ofsted have thought through how to communicate its new system and this opportunity to students in a clear and sensible way that does not create any misuse.

“We are sure they have systems in place for dealing with potential problems such as the possibility of one student lodging multiple complaints.

“It is easy for one person to have more than one email address and submit multiple messages, which would escalate a complaint even if there is no real issue.

“We would very much like to be convinced Ofsted are able to monitor this system closely to avoid any abuses.”

But Mr Coffey further defended the website and its security. “The NUS and our learner panel quite liked the immediacy of Learner View; that what they think can be seen by people who can do something about it immediately.

“It gives an overview of what the student body is saying about their provider.

“But what is really important is that it doesn’t replace the interaction inspectors have with individual learners on individual courses.”

Apprenticeship minimum wage up 5p an hour

The apprentice minimum wage remains “shockingly low” despite an increase that kicks in on Monday, the National Union of Students said.

The figure is going up 5p to £2.65 an-hour for apprentices under 19, and for those aged 19 and over in the first year of their apprenticeship.

That’s £1.03 less than the rate for 16 and 17-year-old workers, and £2.33 less than what 18 to 20-year-olds get.

Meanwhile, the main rate — for workers aged 21 and over — has gone up 11p to £6.19.

Toni Pearce, NUS vice president with responsibility for FE, said “The disparity in the existing minimum wage on the basis of the employee’s age bracket is discriminatory and based on the questionable claim that younger workers are less productive than older ones,” she said.

Nearly half of the hairdressing group earned less than the minimum wage they should have received”

“This is particularly odd when the evidence of the Low Pay Commission suggests the national minimum wage can be viewed as an efficiency wage, motivating workers, and provides a yet another argument in favour of equalisation.

“The £2.65 minimum is shockingly low, particularly given that many apprentices work full-time without taking days off for college.

“If the government is serious about apprenticeships, it should recognise that forcing young people to choose between this paltry wage and the prospect of full-time employment at the minimum wage is bound to put people off.

“Ministers should be promoting the good practice of the many employers who pay well above this rate.”

She added: “Enforcement of the minimum wage for apprentices is also a serious problem. Five per cent of respondents to BIS’s own 2011 pay survey said they didn’t receive any pay at all, and nearly half of the hairdressing group earned less than the minimum wage they should have received.”

However, John Longworth, director general of the British Chambers of Commerce, had attacked the rise in March.

“While the pressures of inflation are hurting many people, especially the lowest-paid, this decision adds significantly to the cost of doing business, and feeds wage inflation at higher levels,” he said.

Fred Grindrod, apprenticeships policy and campaigns officer at the TUC’s learning and skills, unionlearn, said: “The apprentice rate has now been established without generating any detrimental side-effects.

“The number of apprentices has continued to increase. Given the strong growth in this sector and the value that apprentices generate for employers, we believe that there is room for more significant increases in this rate.”

Inspectors publish report on how colleges improve

Unrealistic self-assessments with little or no critical insight, plus unexpected job cuts, show up time and again among poorly performing colleges, according to a new Ofsted report.

How Colleges Improve also warned colleges about the dangers of paying too much attention to building projects and mergers.

The report, which was released last week, also highlighted inconsistent tracking of learner progress, financial instability and defensive, inward-looking colleges being slow to accept change or to act when data showed decline.

Weaker colleges, the report added, often had a high proportion of temporary staff who were not properly managed.

In outstanding and improving colleges, staff were more willing to accept change and could easily describe what their college stood for”

And, mirroring the “Deptford not Delhi” fears of chief inspector Sir Michael Wilshaw that featured in FE Week a fortnight ago, there were also question marks over colleges’ “quest for new and fresh business, especially, abroad…to the detriment of current learners”.

But the report, commissioned by the Learning and Skills Improvement Service (LSIS) and Ofsted, also listed where colleges had got it right.

Successful colleges, it said, had strong governance and management as well as a clear vision and direction. And good and outstanding colleges were not afraid of the self-assessment process — even if it was self-critical.

Ofsted’s national director for learning and skills, Matthew Coffey, said: “Successful colleges always had strong leadership and management and the importance of this cannot be underestimated.

“All the elements of this report are inextricably linked to the actions and behaviours of leaders and managers and the example they set.

“In outstanding and improving colleges, staff were more willing to accept change and could easily describe what their college stood for. As a result, leadership teams were better placed to act decisively to tackle underperformance and secure improvement.”

Rob Wye, LSIS chief executive, said: “This report confirms that the importance of outstanding leadership and management, underpinned by informed governance, cannot be underestimated.

“It is also clear that robust and honest self-review and reflection is a vital ingredient of any provider’s improvement journey. The evidence in this report confirms what many will have thought for a long time — that the best colleges are those where the teaching, learning and assessment delivers excellent results that match the needs of learners, employers and the local community.”

The report was welcomed by the Association of School and College Leaders. Its colleges spokesperson, Stephan Jungnitz, said: “I’m pleased the report recognises the pivotal role of college leaders in driving forward institutional success, as well as the complex and demanding range of areas they have to deal with, from buildings and finance to teaching and learning.

“As we well know, each college is unique and the road to success will be different for each — there is no magic formula. Having said that, the insights in the report will be useful to college leaders.

“For many, it will reinforce what they instinctively already know about improving their institutions.”

College and training provider step in to save 500 jobs at First4Skills

More than 500 jobs have been saved by a college and a training provider after another training provider behind around 10,000 apprenticeships across the country went into administration.

Liverpool Community College teamed up with Derbyshire-based provider 3AAA to buy the “majority” of business from First4Skills.

The Ellesmere Port firm had been allocated £19.8m by the Skills Funding Agency this academic year to run apprenticeships.

But the college and 3AAA stepped in today saving more than 500 jobs. However, it is understood around 40 First4Skills jobs will still be lost in Belfast, plus a number of posts in Wales.

The deal was struck after First4Skills went into administration on September 21, but had been on the cards for a week said a 3AAA spokesperson. The figure behind the deal was not disclosed to FE Week.

It was announced by the college and 3AAA on Monday, September 24, when Elaine Bowker, principal at the 17,000-student college said: “We worked closely with the Skills Funding Agency to achieve this result, which safeguards a large number of jobs and brings together the best practice of the public sector and the resources of the private sector to create an organisation that will be a market leader in apprenticeship training.”

A joint statement from 3AAA directors Peter Marples and Di McEvoy Robinson said: “We first became aware of this opportunity seven days ago and we have been working flat-out to achieve a successful outcome for the business, working with our colleagues at the college.

Our joint venture, which will see 3AAA taking a leading role in the strategic direction of the business, is unique in the sector.”

“There was only one other option for the business, and that was to go into administration with the loss of more than 500 jobs.”

First4Skills, which got a good Ofsted inspection grading for its work-based learning provision in August 2010, had a national client base, including a number of major high street retailers.

The joint venture agreement with 3AAA means the college will be responsible for the training of around 10,000 apprentices – becoming one of the country’s biggest providers of apprentice training.

It will also rank as the fifth largest apprentice trainer of any kind in the country, while continuing to use the First4Skills name.

“This will mean we will be able to penetrate a much bigger market more effectively and quickly, which will benefit the college as a whole,” added Ms Bowker.

The joint statement from the 3AAA directors continued: “Liverpool College has been courageous in responding so quickly, and both their governors and senior management have fully committed to this opportunity.

“Our joint venture, which will see 3AAA taking a leading role in the strategic direction of the business, is unique in the sector. This further underlines our philosophy that there is real power in harnessing the best of the public sector and private sector.

“The hard work now starts, with strong plans for growth across the business. We are really excited to be working with Liverpool Community College as part of their commitment to become a leading provider in apprenticeship delivery across the country.’

For more reaction to the deal see FE Week’s next scheduled edition.

Picture from left: Kyle Humphreys, apprentice and Elaine Bowker, Principal of Liverpool Community College

Dozens of shared service projects mark their anniversaries

Caption: Sunderland College students are getting the benefits of joined up administration among members of the North East Shared Services Project.

Organisations coming together to develop services that can be shared, including teaching and learning as well as office systems, are a year into their projects.

The 157 Group and Association of Colleges (AoC) were each given a Shared Services Grant of £2.3m by the Skills Funding Agency (SFA) to set up ten projects.

Christine Doubleday, deputy executive director of the 157 Group, said: “Real and worthwhile savings can be made by sharing and collaboration. The college projects report a cumulative saving to date of £1.5million.”

One of the AoC projects set up with the Shared Services Grant has designed a national skills qualification framework for adults who want to be entrepreneurs.

Nine partners came together to develop the curriculum, including Richmond Adult Community College, Tower Hamlets College, City of Bath College and Morley College.

Christina Conroy, project director, said The Enterprise Agenda for Adults – its official title – has been so successful partly because it focuses on teaching and learning, one of the most expensive costs for the sector.

Since the qualification framework became available in September, 25 colleges and adult learning services have signed up to share the curriculum, giving them access to teaching materials and the online activities for students, which accounts for half of the course.

Ms Conroy, former principal of Richmond Adult Community College, said the project has saved the sector more than £1.5m in the past year.

Ms Doubleday said 157 Group’s projects had been deliberately kept relatively small “to achieve deep implementation and learning”.

At the beginning of next year the organisation will publish a technical guide on shared services and evaluative research from the University of Warwick on the projects that it carried out.

The SFA said the programmes have developed approaches that deliver “greater value for money”.

The grant given was additional to the agency’s core budget and there are currently no plans for further grants, but the SFA said that it is is continuing to support the AoC and 157 Group to pass on the lessons learned and is encouraging the uptake of ideas that have been developed.

A 157 Group project, now given the go ahead, is to develop a toolkit to explain how to overcome the major barriers to shared services, such as VAT and competition law. It will be available from early next year.

In November last year the Chancellor announced changes to VAT, stating that it would introduce a VAT exemption for services shared between VAT-exempt bodies.

Savings of more than £700,000 have been made on the North East Shared Services Pathfinder project, says project manager Kathy Bland.

Ms Bland, who has been seconded from her senior manager role at Sunderland College to work on the programme full-time, said the funding has made a massive difference: “We would never have got this far if we hadn’t got the grant…releasing me from my senior management role in the college has been a big factor,” she said.

“I’ve been able to fully concentrate on the issues and go up and down the country where the need has arisen to talk to different people and remove the barriers…It would have taken me 10 years otherwise.”

Efficiency and Innovation Fund

Two years ago the Association of Colleges (AoC) was given a £4.6m Efficiency and Innovation Fund (EIF) by the Skills Funding Agency (SFA) to look at the feasibility of shared services. This is separate to the Shared Services Grant, which was given to the AoC a year ago.

Background research on shared services and 41 projects were set up using the funds. A report evaluating the work, which involved 230 organisations, has been published by the AoC. The key findings of The Many Faces of Collaboration report were:

1.“Of the EIF project’s unique selling points, its ability to overcome previously entrenched isolationist views was perhaps its greatest: providers seeing the distinct benefits of sharing practice, ideas and issues rather than going it alone. Solutions were most often born out of a search for a third way, rather than simply taking on the perceived or accepted good practice of one particular partner – innovation in action.”

2. “Of those projects that found shared services overly challenging, there was perhaps too much reliance on the creative thinking of external consultants rather than themselves, and a lack of clarity on what was to be achieved – being overwhelmed by keeping all options open for too long. Having too many partners was also a common issue, as was failing to realise that trust and friendship need to be built on low-consequence projects before embarking on inter-organisational change.”

3. “What binds the most successful projects together was the clarity of their vision and their determination to overcome the challenges and barriers to success. They had a keen focus on the impact they intended to have, rather than on the list of jobs they had to do.
They engaged key stakeholders, such as front-line staff, in the change process, and in so doing developed not just trust, but new friendships between peers in the partner organisations.”

AOC projects funded using the shared services grant

The Enterprise Agenda for Adults
Aims to create an Adult Enterprise curriculum, supported by an efficient delivery approach, which can be rolled-out nationwide.

Wessex Federation
Will examine the creation of a central shared service centre and implementation of a series of cost, efficiency and improvement initiatives across the five colleges.

Federation Development and Shared Services Programme
Will focus on developing an innovative organisational infrastructure for delivering technical/vocational further education, A-levels and higher education in Further Education Colleges

Federation of Strategic Services Project (FeSSP)
Will look at the development and implementation of a federation model for colleges in the delivery of non-core strategic services.

West Midlands SFC Exam Efficiency Consortium
Will establish a scalable group purchasing consortium to leverage discounted fees from major awarding body suppliers.

Project Daedalus
Seeks to establish an outsourced shared services platform available to all colleges operating in the UK.

157 Group projects funded using the shared services grant

North East Shared Services Project Limited (NESSP)
Wide ranging back office sharing with legally constituted delivery vehicle.

Services in Sussex and Surrey Colleges
Wide ranging back office sharing by consortium delivery.

Collaborative curriculum development and delivery
Developing and delivering shared curriculum using new technology.

One-Stop-Shop
Collaborative delivery of staff recruitment and student job placement.